adidas Reviews: 17 Verified Reviews (1.6/5)

ReviewTerminal SummaryBased on recent reviews

Adidas customers report a severely degraded experience with a 1.6/5 average rating driven by persistent issues with product quality defects, unreliable delivery services, and consistently poor customer service responses.

What customers love

Product durability and comfort when quality standards are met
Affordable pricing and stylish design options
Fast and accurate order fulfillment in isolated cases

Common concerns

Widespread quality control failures including defective stitching, loose components, premature sole deterioration, and design flaws
Consistently poor customer service with rude representatives, unresponsive support, and inadequate complaint resolution
Unreliable delivery and refusal to honor return/exchange policies within stated timeframes or reasonable circumstances
Website technical issues preventing order cancellations and deceptive refund timelines compared to competitors

Customers mention

customer serviceproduct qualitydelivery delaysreturn policysizing inconsistenciesdurability

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Showing 1 4-star review

Verified

Jenn

2 May 2026

Fast shipping & accurate order

I recently ordered a pair of Adidas Samba shoes. The most positive aspect of the experience was that the correct shoes were sent and the shipping was quick. I’m a little baffled by the fact that in both shoes, the pad that your foot sits on was very loose and sticking up, like someone tried to stuff it in the shoe but got distracted and didn’t finish. So odd. Oh well, i’m just very thankful that I got my order and the order was correct after all of the terrible reviews that I have read on here, so I did want to come on to say that overall my experience was good.

Frequently asked questions about adidas

Is adidas trustworthy?

adidas is rated 1.6 out of 5 from 17 verified customer reviews on ReviewTerminal — rated Bad. 18% of customers gave 4 or 5 stars.

What is adidas's rating?

adidas has an average rating of 1.6 out of 5 based on 17 customer reviews on ReviewTerminal.

How many reviews does adidas have?

adidas has 17 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

adidas — Review Summary

Based on 17 verified customer reviews, adidas holds an average rating of 1.6 out of 5 — rated Bad on ReviewTerminal. 18% of customers gave 4 or 5 stars.

adidas Reviews