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adidas

adidas.com
1.6

17 reviews

12%
5-star
18%
Positive
82%
1-star
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ReviewTerminal Summary

Adidas customers report a severely degraded experience with a 1.6/5 average rating driven by persistent issues with product quality defects, unreliable delivery services, and consistently poor customer service responses.

What customers love

  • Product durability and comfort when quality standards are met
  • Affordable pricing and stylish design options
  • Fast and accurate order fulfillment in isolated cases

Common concerns

  • Widespread quality control failures including defective stitching, loose components, premature sole deterioration, and design flaws
  • Consistently poor customer service with rude representatives, unresponsive support, and inadequate complaint resolution
  • Unreliable delivery and refusal to honor return/exchange policies within stated timeframes or reasonable circumstances
  • Website technical issues preventing order cancellations and deceptive refund timelines compared to competitors

Customers mention

customer serviceproduct qualitydelivery delaysreturn policysizing inconsistenciesdurability
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Showing 2 5-star reviews
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Verified
Pete
18 May 2026

Great value, excellent trainers

I have bought 13 pairs of adidas trainers to date and every one of them fit well and are comfortable. Some I use occasionally and others regularly. My most recent pair are for gym wear and are so comfortable, they allow for air movement so my feet don’t get sweaty, they are very light and stable to use when lifting weights. Besides the practical positives of Adidas trainers they are also stylish, a great look and have a whole range of affordable shoes that look just as good as their high end trainers.

S
Verified
Senad Ademovic
11 May 2026

20 years and still going

20 years and still going. Everything I wear is Adidas! These shoes have been through hell and still hold up like new (even though they don't look like new). Wish I could send a picture. They don't make things like they used to. Love Adidas Good Year shoes! Thanks Adidas!

adidas — Review Summary

Based on 17 verified customer reviews, adidas holds an average rating of 1.6 out of 5 — rated Bad on ReviewTerminal. 18% of customers gave 4 or 5 stars.

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