Afterpay is highly valued for its buy-now-pay-later convenience and payment flexibility, though a small segment of users experience frustration with rigid policies around missed payments and slow refund processing.
What customers love
Common concerns
Customers mention
The app is extremely slow to respond, and that's when it does respond. The app frequently freezes and had to be restarted.
I’ve had a good experience with Afterpay. The app is easy to use, payments are simple to manage, and splitting purchases into smaller payments really helps with budgeting. As long as you pay on time, it’s a convenient and stress-free option for shopping. Highly recommend!
This is a great way to spread a large purchase over a few payments.
I purchased five airline tickets with after pay as my method of payment through Expedia the transaction went through and the first payment was taken out. However it did not go through on Expedia end. After pay would not refund my first payment for 5-10 business days. How is this my fault . The money came out in 10 seconds but takes 5-10 business days to refund. Now I have to wait to purchase tickets. I will never use them again for large purchases.
I love after pay , very convenient for me to get things on a payment plan ! Only down fall is don’t miss a payment and your spending limit drops!
Never fail me yet. Except for the free gifts for on time payments, which is alway some subscription I love it
Love it. Helps me a lot
App is easy to use to shop, make payments, adjust payment schedule
I’m ending my relationship with Afterpay… I’ve used this platform for 7 years and yesterday showed me they are a waste of time… I had surgery and missed a payment because I was recovering… Of course I made the payment the very next day and messaged them begging them to not lower my spending limit and asked that they take me having surgery into consideration and in a matter of minutes I was told they will be lowering it and that they can’t take my surgery into consideration… To be a faithful customer that always make their payments either on time or before it’s do and have this company disregard something so major is a slap in the face… I’d rather close my account than to have to rebuild a limit that I already work so hard to build and maintain… If you use this platform please be aware that real life situations means absolutely nothing to them… Have surgery the day your payment due, they don’t care they want a payment… Have a baby the day a payment due, pause on pushing cause they want a payment… If your payment is due at the time of a natural disaster they want a payment… INSANE‼️‼️‼️ Hate to separate but I’ve had enough… I will take my business to a company that understands life happens not punish you because of situations out of your control…
Great customer service and perks of being a member
I absolutely love Afterpay!! Afterpay has so many popular merchants. Afterpay is a lifesaver when you are short on funds and are in need of some home essentials or car repairs. As long as you pay your installments your borrowing amount grows..
It relieves some stress, financially and allows you to feel a little more free in the moment
Everything exceptional!!
Quick and easy to place a order and to set up purchase card. Thanks 😊
Everything is going great with after pay
Based on 40 verified customer reviews, Afterpay holds an average rating of 4.6 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.