AJ Bell Dodl delivers strong customer satisfaction (4.5/5) driven by responsive support staff and easy-to-use platform, but faces critical issues with transfer processing, order execution failures, and misleading FSCS protection claims.
What customers love
Common concerns
Customers mention
Dodl consistently fails to execute orders, despite being submitted well ahead of their own cut off times. This could have been 'ok' years ago but is no longer acceptable. Unfortunately, they also fail to recognise their poor service and financial loss caused to investors due to their delays. PS for Toby: no need for that as I've already raised a complaint with Dodl and Dodl replied in a way which I find unsatisfactory.
Responders were very helpful and efficient putting me onto the right people for help. Problem resolved smoothly with the great help given and a very easy phone call to make. Thank you again for the help.
Great assistance and banking platform!
Bethany was helpful and very clear in responding to my queries. It was also very quick and I understand what I need to do.
Asked for assistance with a special offer and within an hour in a hour all was resolved.
Great response and easy communication. Always ready to answer any questions I have. Thank you
Samuel was very helpul
Had a swift response
I’m trying to help my grandchildren set up LISAs. Dodl appears to have lower charges than most………. together with less information (which can of course be gleaned elsewhere). However other reviewers say it has far fewer investments to choose from. So what can you choose? For the life of me I can’t find any info online. I don’t want to download the app since it’s not for my use. How does one find out? For instance, does it offer Investment Trusts, like say City of London IT or Murray International? There’s no way I’ll suggest my ‘green’ grandchildren buy a pig in a poke! I see below that A J Bell Dodl requires more information. I just want to know what shares my grandchildren could invest in, since dodl doesn’t offer the full range of investments that AJ Bell offers.I couldn’t find a link on the website. I’m sorry if that wasn’t clear from my original review. I’m still waiting. James from DODL has now contacted me, very helpful and sent me a link by email. It wouldn’t work on my iPad but did on my iPhone.So I’m now better informed. So I’ve updated the 1 star to 3 stars, but it’s a pity the information wasn’t easily available in the first place. Thank you, James.
I contacted Dodl ro find out if my money would be protected by FSCS but they pointed me to their website and their pdf which says its FSCS guarantee protection. But i checked on FSCS website it clearly says your money is NOT protected. How can they advertise that it's FSCS protected? Watch out, always check officially. I won't put my money with Dodl.
Responded when I need it the most to complete a form
James was amazing, very informative, knowledgable and helpful.
Samuel was very helpful and responsive, my query was solved in a timely manner. Thank you Samuel!
It feels so easy to invest and they’re very open about what’s in their funds and you can track each individual stock in the fund. Customer service is great and they get back to you very quickly.
Easy to use and helpful staff!
Based on 40 verified customer reviews, AJ Bell Dodl holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.