AJ Bell Dodl delivers strong customer satisfaction (4.5/5) driven by responsive support staff and easy-to-use platform, but faces critical issues with transfer processing, order execution failures, and misleading FSCS protection claims.
What customers love
Common concerns
Customers mention
Act No: XB6KKJS. (Closed and part transferred) Dreadful communication, cash balance gone missing in transfer and Dodl are not responding to emails. I will have to open complain with the financial ombudsman. This follows poor advice on their procedures which their staff are clueless. Very unhappy
Dodl consistently fails to execute orders, despite being submitted well ahead of their own cut off times. This could have been 'ok' years ago but is no longer acceptable. Unfortunately, they also fail to recognise their poor service and financial loss caused to investors due to their delays. PS for Toby: no need for that as I've already raised a complaint with Dodl and Dodl replied in a way which I find unsatisfactory.
I contacted Dodl ro find out if my money would be protected by FSCS but they pointed me to their website and their pdf which says its FSCS guarantee protection. But i checked on FSCS website it clearly says your money is NOT protected. How can they advertise that it's FSCS protected? Watch out, always check officially. I won't put my money with Dodl.
I initiated a cash LISA transfer to Dodl on 12th Feb this year. Dodl only acknowledged that they are on this case on 18th Feb. Then my old provided emailed me saying transfer is completed on 23rd Feb, only the money showing no where, not on old provider any more and neither on Dodl. Then after a whole day, it finally appears on Dodl app. However, till now (evening of 26th Feb), I can not invest this fund and Dodl still gives me a "not yet" message saying I need to transfer LISA to use LISA on Dodl..... Messaged some help on the app and someone saying they will chase the team but still no reply after a whole day. I would not recommend Dodl to anyone and remember the account fee is 0.15% without cap!
Based on 40 verified customer reviews, AJ Bell Dodl holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.