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Customer service is a joke when there is a problem with the order. Products most of the time are cheap quality imitation with no quality Control.
7 WEEKS ON STILL NO REFUND FROM THIS APPALLING COMPANY They will respond to this and say yet again that they will help but they do not. Ordered a blue controller they sent black one i sent a photo to prove it still refusing to refund my £30.00 Order 3070993871848599 please stay away from this company i have learnt the hard way my 10 year old is still without his birthday gift thanks to this company. shame on them
Kundservice när den är som allra sämst. Jag köpte en produkt som var skadad vid leverans och därmed obrukbar eftersom den var deformerad. När jag begärde en retur — som dessutom godkändes — fick jag först instruktioner om att ta reda på fraktkostnaden och återkomma till dem, bara för att sedan få beskedet att jag själv måste ligga ute med returfrakten. Produkten kostade ~80 kronor, medan spårbar returfrakt till Kina skulle kosta omkring 500 kronor. Och med tanke på alla andra kunders erfarenheter här finns det ingen som helst garanti för att man någonsin får tillbaka de pengarna. När jag påpekade att deras egna villkor säger att säljaren ska stå för returfrakten fick jag bara samma standardsvar om och om igen: att jag först måste betala frakten själv och därefter få en så kallad ”kupong” som ersättning. Ytterligare information om vad det var fick jag inte. Nej tack. Jag tänker inte lägga ut en enda krona för en retur som enligt deras policy ska vara kostnadsfri, och jag vill definitivt inte bli ”ersatt” med någon värdelös kupong istället för riktiga pengar. Den enda alternativ Aliexpress erbjudit och som innebär att jag slipper returnera produkten är en delåterbetalning på cirka 30 kronor. Det är fullständigt orimligt. Den enda rimliga ersättningen i det här fallet är full återbetalning av hela beloppet — 104,43 kronor inklusive frakten jag redan har betalat för den defekta produkten. Att erbjuda ungefär en tredjedel av summan för en vara som inte fungerar är rent ut sagt ett skämt. AliExpress borde förbjudas och stängas ner. De lurar sina kunder, och jag önskar verkligen att jag hade läst omdömena här innan jag handlade. De förtjänar inte ens en stjärna. Eng. Customer service at its absolute worst. I bought a product that arrived damaged and was therefore unusable because it was deformed. When I requested a return — which was also approved — I was first instructed to find out the return shipping cost and get back to them, only to later be told that I would have to pay the return shipping costs myself upfront. The product cost around 80 SEK, while tracked return shipping to China would cost approximately 500 SEK. And considering all the other customers’ experiences here, there is absolutely no guarantee that you will ever get that money back. When I pointed out that their own terms state that the seller is supposed to cover the return shipping costs, I only received the same standard reply over and over again: that I first have to pay for the shipping myself and would then receive a so-called “coupon” as compensation. No further explanation of what that actually meant was provided. No thanks. I am not going to spend money from my own pocket on a return that, according to their own policy, is supposed to be paid by the seller, and I certainly do not want to be “compensated” with some worthless coupon instead of real money. The only alternative given by Aliexpress and which would allow me to avoid returning the product, is a partial refund of approximately 30 SEK. That is completely unreasonable. The only reasonable compensation in this case is a full refund of the entire amount — 104.43 SEK including the shipping I already paid for the defective product. Offering roughly one-third of the total amount for a product that does not work is, quite frankly, a joke. AliExpress should be banned and shut down. They deceive their customers, and I truly wish I had read the reviews here before placing my order. They do not even deserve one star.
Fake cloths and they refuse to credit me I have done everything you have requested Photos - bit still no credit How can I trust you when you refuse to address the situation
On May 19, AliExpress support finally broke character in an email. They explicitly admitted that they know their return shipping coupons are region-locked and do not work in Denmark, claiming they sent it to a "relevant department for optimization."Think about that: they are knowingly issuing fake currency to Danish shoppers and telling us to wait indefinitely while their IT department "fixes" it.Worse yet, they claim they successfully credited my account with $27.77 USD. My wallet balance is exactly ZERO.This is a calculated stalling tactic. They string you along with polite public templates and "complex case" excuses until you pass your Danish bank’s 6-week chargeback deadline. Once that window closes, you lose your leverage, and they keep your money.They have completely ignored my compromise to accept a globally valid voucher. They do not care about EU consumer law. Do not let their polite public replies fool you—it is an automated PR shield to hide the fact that they are holding DKK 175 of my money hostage.
I recently placed my first order ever with AliExpress for a high-end flashlight. It will be my last order ever. For a while, everything seemed great. The order processed smoothly, shipped promptly, arrived in USA from China in less time than I expected and cleared customs pretty quickly. I've ordered things from China before and generally, once they clear customs, I have them within 2-3 days. Not this time. For almost 2 weeks, my package has been sitting in a SpeedX delivery terminal located about 3 miles from my house, awaiting "last mile" delivery. There is no explanation for the delay. Every day or two, the tracking updates to say it is "Processing" at this terminal, and here's the game SpeedX plays: the "Estimated Delivery Date" is always tomorrow. Then, when tomorrow gets here, nothing happens, and the Estimated Delivery Date gets punted to tomorrow once again. Over and over and over. And here's the thing: it is impossible to reach a human at SpeedX. There's no phone number, no email address, no human online chat and no ability to send a message to support via the SpeedX site. There is only a chatbot that is absolutely useless, although it will promise you that your issue has been escalated, someone will be in contact, blah, blah, blah. NOTHING ever happens. Is this just a one-off shipment gone bad? I know that can happen, but NOPE! I researched SpeedX and there is a long record of complaints identical to mine that go back more than SIX YEARS. Worse: I've learned that even when SpeedX tracking says "Out for Delivery," that's often a lie as well. And STILL, AliExpress keeps using SpeedX, so I can only assume that AliExpress doesn't care. I'm now at the point where I have to file for a refund from AliExpress, although I'd really prefer to have what I ordered. Thankfully, I charged this to Amex, so if there are any issues, Amex doesn't mess around -- it refunds me and charges back the seller. And I have to wonder why AliExpress keeps using SpeedEx when these problems have persisted for YEARS. Refunding an item that traveled all the way to the US and is actually sitting a few miles away from the buyer, all because the delivery service is so awful and incompetent has to be costly. But whatever the case, be aware that if you order from AliExpress, you may never receive what you bought, and AliExpress doesn't care. IN RESPONSE to the reply from AliExpress below: my order is #8210627851733592. And I have been in touch with you repeatedly. You told me to reach out to SpeedX to get the status of my package and the delivery date, but of course it's impossible to contact SpeedX other than their useless chatbot, so that's no help at all. You've offered to start a refund process but that doesn't solve getting my package delivered--it just puts me back to where I was before I had the misfortune of placing an order with AliExpress. Considering all the business you give to SpeedX, I'd think you might know how to put me in touch with a human there who can answer questions about what's happening. By the way, like clockwork, SpeedX failed again to deliver today, so they've updated my Estimated Delivery Date to tomorrow, when they won't deliver once again.
As you may of found out aliexpress do not like giving refunds, they make it impossible to get refunded, if this has happened to you do a chargeback through your bank, card company, or paypal. It maybe the only way you will get your money back. aliexpress must be the worst company on the internet when it comes to issuing refunds. They always ask for proof that will be impossible for you to get. They love making you jump through hoops to try to get a refund, but you will never succeed, its how they have their fun (at your expense), just read the other one star reviews on trustpilot about them, you will see its just not worth the risk using them. They advertise "Buyer Protection", "Free Returns" etc, but there is no customer protection, no free returns, they will say to you "Pay for the return yourself and we will refund you the postage", dont expect to get it, they will find a way of not returning your postage cost, and find a way of either not refunding you for the item you returned or only giving you a partial refund for the returned item. Here in the UK aliexpress use evri or yodel for delivery, if the courier company looses your parcel or delivers your parcel to a unsafe place and it gets stolen, when you complain to the courier company they will tell you to contact the sender, you contact aliexpress and explain the situation to them, aliexpress will tell you to contact the delivery company, and around and around in circles you go with no one accepting responsibility for the lost parcel. Under these circumstances you need to do a chargeback with your card company or paypal against aliexpress, UK law says : "The retailer is responsible until the parcel is in your hands. Under UK consumer law, the seller is responsible for the item until it is physically delivered to you. Leaving it on your doorstep, in a communal hallway, or outside your building is not a secure delivery. If the parcel is stolen, the loss sits with the retailer (aliexpress in this case), not with you. If they ask you to contact the courier, politely decline as your contract is only with the retailer. If they refuse to refund (as aliexpress does), initiate a card dispute (chargeback) against the retailer (aliexpress in this case), or escalate to small claims." To do a chargeback just phone your card company (depending on how you paid) and explain your situation, and they will guide you. aliexpress behave that way because they know if they refuse to refund you and you never use them again there is always someone else to replace you, so they get to keep your money and sooner or later they will get a new customer who has not got a clue how bad they are until they rip that customer off, then the cycle starts all over again. This is why you should do a chargeback to get your money back, dont let them get away with it, and the more of us that do a chargeback eventually hopefully aliexpress will realise their attitude about not giving out refunds is actually not doing them any good, but that will only happen if we all do chargebacks to get our money back (they also rely on you thinking to yourself if it was not too much money "it was only a small amount, I will just forget about it", so don't think that way, thats the way they want you to think). ⚠️ Dont trust aliexpress, and warn your family and friends about them so they dont get ripped off by them ⚠️ We have to protect ourselves from them, no one else will, aliexpress knows this, again thats why they behave like they do, they know they can get away with it as there is no one to stop them. ⚠️ Please post your bad experiences with aliexpress every day on here to warn others ⚠️ And aliexpress (every month or two) use a "Click Farm" for a few days to boost their score on trustpilot to stop them dropping to zero, you will know when it is happening as trustpilot will get flooded with 5 star positive reviews about aliexpress over a period of about 3 days, and they are all fake, normally for aliexpress they are all one star negative reviews all the time, with just the odd one or two positive reviews per day (if they are lucky), so be aware of that as well (trustpilot seem to let them get away with it). A MESSAGE FOR ALIEXPRESS : I NO LONGER HAVE A ACCOUNT WITH YOU. THE EMAIL ADDRESS I USED WITH YOUR WEBSITE IN THE PAST IS NO LONGER USED. I HAVE NO INTEREST IN TRYING TO SORT THINGS OUT WITH YOU ANYMORE. I DID TRY IN THE PAST MANY MANY TIMES BUT GOT NOWHERE, YOU ALWAYS REFUSED TO REFUND FOR TWO LOST PARCELS BY THE COURIER, AND ONLY A PARTIAL REFUND GIVEN FOR A RETURNED ITEM (AT MY EXPENSE). I REFUSE TO JUMP THROUGH ANY MORE OF YOUR HOOPS. ALL I AM INTERESTED IN DOING NOW IS TO WARN OTHERS ABOUT HOW YOU BEHAVE, AND WHAT THEY NEED TO DO WHEN YOU REFUSE TO REFUND THEM. EXPECT THE SAME RESPONSE AS ABOVE IF YOU SEND ME ANY MORE MESSAGES ASKING FOR MORE INFO. Cannot use help centre if we don't have a account so your reply means nothing.
Oh my God!. AliExpress customer service team must have Zero IQ and NO common Sense. I ordered a 100% Dewalt battery and the seller sent me the wrong battery on 21 April. Since then, I have requested return/refund, but each time my request was rejected. I also message the seller (Dewalt Battery Store 6 Store) through AliExpress platform with no reply from the seller. I provided all the ridiculous evidence (video and pics) they requested. But after 5 attempts of appeal, I was rejected. But out of the blue, on 12 May, the seller sent a message to me via the AliExpress platform. The message reads: 您好，非常抱歉给您带来不便。我们已核实您的订单信息，确系发错货。我们将立即为您安排换货，并承担全部退换货费用。请您保留好原包装及配件，我们稍后会通过平台发送退货物流标签，请注意查收。感谢您的理解与配合！ Hello, we apologize for the inconvenience caused. We have verified your order information and confirmed that the wrong item was shipped. We will arrange an exchange for you immediately and will cover all return ship-ping costs. Please keep the original packaging and accessories safe, as we will send you a return shipping label through the platform shortly. Please keep an eye out for it. Thank you for your understanding and coop-eration! (Alibaba Translation). The seller clearly admits that they made a mistake by sending the wrong item to me. I kept an eye out for 'the return shipping label' as indicated on the seller's message but received nothing. I then contacted the AliExpress and had a online chat with Mr. Syed Hassan who escalated my case and assured me that he will take responsibility and resolve the problem within 48 hrs. Two days later, I once again received an email rejected my request and asked me to re-appeal. Once again (for the 7 seventh time), I generated another appeal with the screenshot of the seller's message admitting to sending me the wrong item. Today I once again received an email rejecting my request stating lack of proof. This is the email I received today 20 May: "Thank you for contacting AliExpress regarding your order . We are regret to inform that your appeal request was closed. Regarding this request, we have carefully revisited all the proof provided, including the newly updated proof and found that the proof is not effective enough to prove your claim. And now this request has exceeded the AliExpress protection period. Your kind understanding and cooperation will be appreciated." Can you imagine how stupid this case is? 1. The seller already admitted that they sent the wrong item to me and willing to send return shipping label. 2. But AliExpress still insists that I did not provide sufficient proof even though The seller's message admitting their mistake is still active on AliExpress platform. And I have sent them a screenshot of the message. 3. And now their email states "this request has exceeded the AliExpress protection period.". So AliExpress basically says 'FU' to me and then stating "Your kind understanding and cooperation will be appreciated". So AliExpress (as the middle man) is refusing to listen and accepts the communication from the seller and the evidence provided by the customer. What kind of a rubbish (AliBaba) AliExpress company is this? AliExpress customer team who replies to this review on Trustpilot should hang themselves in shame. You stole from me, you scums!
Ordered a wood chipper from them it was an excellent price I was contacted the following day by the Chinese firm that was shipping it and they wanted an extra £680 for shipping and extra price for the machine what a rip off I will never buy off them again I’m now waiting for them to refund me 🙏
items, and the platform still refuses to refund customers properly. Endless disputes, automated responses, and zero accountability. Be careful when you buy as you will not get a refund
I ask AlliExpress for compensation. They seem to think refunding my money is compensation. I requested them to provide me with the computer I purchased over six months ago. They ignore what you say. This was there response to my request for compensation. COMPENSATION (KEY WORD). ''We immediately checked your order, and found the order has been refunded. Please contact your bank for more information. If you have any other questions, please reply directly to the email we sent you, and we will continue to assist you. Thank you for your patience and cooperation''. PLEASE NOTE: A REFUND IS NOT COMPENSATION.
It's a pity I have to give 1 star they are not worth a breath toral waste of time non contactable just a chat bot. All they are good for is emailing rubbish I purchased items at the start of April still waiting for delivery between them and the fantastic service of EVERI another joke company both rated at -10 stars
Stay clear absolutely awfully I've been waiting a month for my parcel tried to investigate no luck correspondence changes to Chinese so can't read can't talk to someone always a machine like many others on here very disappointed still trying to sort the problem to no avail asked for a refund to then be told case was opened now closed but no money the worst company I have ever dealt with by far STAY AWAY DO NOT USE YOUVE BEEN WARNED 👎👎👎
AVOID! AliExpress is one of the most terrible online shopping platforms I’ve ever used. The site is flooded with low-quality products, misleading photos, and fake-looking reviews. What arrives often looks nothing like what was advertised, and returning items can feel nearly impossible. Opening the dispute will be rejected by the platform without any investgatiob at all. Shipping times are painfully slow, tracking is unreliable, and customer support tends to bounce you between automated responses instead of solving actual problems. The platform also suffers from inconsistent sellers, so buying anything feels like gambling. One order might be acceptable, while the next is completely unusable. Many listings seem intentionally confusing, with hidden specifications or deceptive pricing tricks. Even when disputes are opened, refunds can take weeks or get denied despite obvious issues. Overall, AliExpress offer cheaper for a reason: poor quality control, unreliable sellers, and a shopping experience that often wastes more time and money than it saves.
Wouldn't even give them the one, this company will lose a lot of business, I wont buy from them anymore. Promised me to pay the return postage and never did! Even after seeing the postage receipt. BUYER BEWARE!
Based on 43 verified customer reviews, AliExpress holds an average rating of 1.2 out of 5 — rated Bad on ReviewTerminal. 2% of customers gave 4 or 5 stars.
