AliExpress Reviews: 43 Verified Reviews (1.2/5)

ReviewTerminal SummaryBased on recent reviews

AliExpress has a 1.2/5 rating due to systemic failures in refund processing, inadequate customer service, and widespread product quality issues that leave customers without recourse.

What customers love

Low prices and wide product variety
Fast initial shipping to some regions
Occasionally acceptable product quality for certain item categories

Common concerns

Refund requests systematically rejected or delayed for 7+ weeks despite clear evidence of defects, wrong items, or non-delivery
Customer service relies on automated responses and bots that ignore evidence, repeat standard templates, and fail to escalate genuine issues
Return shipping costs forced onto customers contrary to stated policies, with promised reimbursements never received or replaced with worthless region-locked coupons
Significant delivery failures including lost packages, stuck-in-transit items with unreliable tracking, and lazy last-mile delivery services like SpeedX with no human contact options
High rate of counterfeit and defective products arriving with no quality control, including fake branded items
Protection period tactics used to deny valid claims after deadlines pass, and region-locking of compensation tools to prevent payouts

Customers mention

refund denialcustomer service failuresreturn shipping costsdelivery delaysfake productsautomated responses

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Showing 1 3-star review

Verified

Akiko

19 May 2026

The tracking status for my order has…

The tracking status for my order has not updated in three weeks and just says it is at the sorting center. I tried writing to the seller, but they keep sending automated templates telling me to wait.

Frequently asked questions about AliExpress

Is AliExpress trustworthy?

AliExpress is rated 1.2 out of 5 from 43 verified customer reviews on ReviewTerminal — rated Bad. 2% of customers gave 4 or 5 stars.

What is AliExpress's rating?

AliExpress has an average rating of 1.2 out of 5 based on 43 customer reviews on ReviewTerminal.

How many reviews does AliExpress have?

AliExpress has 43 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

AliExpress — Review Summary

Based on 43 verified customer reviews, AliExpress holds an average rating of 1.2 out of 5 — rated Bad on ReviewTerminal. 2% of customers gave 4 or 5 stars.

AliExpress Reviews