AliExpress

What customers love

• Low prices and wide product variety
• Fast initial shipping to some regions
• Occasionally acceptable product quality for certain item categories

Common concerns

• Refund requests systematically rejected or delayed for 7+ weeks despite clear evidence of defects, wrong items, or non-delivery
• Customer service relies on automated responses and bots that ignore evidence, repeat standard templates, and fail to escalate genuine issues
• Return shipping costs forced onto customers contrary to stated policies, with promised reimbursements never received or replaced with worthless region-locked coupons
• Significant delivery failures including lost packages, stuck-in-transit items with unreliable tracking, and lazy last-mile delivery services like SpeedX with no human contact options
• High rate of counterfeit and defective products arriving with no quality control, including fake branded items
• Protection period tactics used to deny valid claims after deadlines pass, and region-locking of compensation tools to prevent payouts