Allstar Business Solutions receives polarized reviews (4.1/5) with exceptional individual staff members consistently praised, but systemic issues with communication, transparency, and billing practices frustrate a significant minority of customers.
What customers love
Common concerns
Customers mention
Dealt with my Allstar Homecharge problem extremely efficiently and professionally. Really good communication throughout the problem solving process. A very friendly and polite customer service advisor (Euan Spackman) - Many thanks.
Don't make the mistake of starting off an application with this company or you'll never hear the end of it. I started an application after seeing an advert on Facebook but it quickly became apparent that the headline percentage savings were unachievable in the long term. I quit the application and was then hounded with emails and phone calls from the sales team wanting me to complete the application. I told them I did not want to continue and hoped that was the end of it. But, 6 months later, I've got another email from them asking me to complete my application. There is no unsubscribe button which is required in marketing emails under UK law.
Jasmine was extremely helpful,professional and held our hand through the whole admin experience. Highly recommend a promotion 👌
Great service Thanks Euan & big thanks to the Steve who done the installation. Thanks guys
they rip you off with add ons unless you opt out check your involves for other services * “Ecopoint” * “Zero Liability” they don't itemise them but they charge you for them I've been charged £62 weekly or monthly not got clear answer yet for the last three years without knowing
We have a small family run business based in Manchester with 7 vans using these fuel cards! Our latest bill shows that we have been paying 2.15-2.24 per litre. This is disgusting and will not be continuing to us them, how does this make financial sense for any business owner when the fuel prices are already high enough
Very helpful Got my issue sorted immediately Thank you to Cariss Birkett who assisted me with a very frustrating issue
Stuart was absolutely brilliant in sort us out with fuel cards
After having a complex account issue, I had waited for months with one member of staff but it did not go anywhere, which put pressure on the department that needed the cards and caused issues. A new account manager came along - Cariss Birkett, and she managed to sort everything in the same week that I spoke to her so I am very pleased with the service despite the initial waiting and problems.
So tried to get my last invoice today. It took so long to get the OTP, 42 minutes! I had therefore moved on to other urgent tasks. When I put the very late OTP into the site it was not accepted, presumably because it had expired. Sorry but my patience had also expired. It is an appalling service
One of the worst companies I have ever dealt with. Customer service is virtually non-existent. You can spend ages trying to contact someone, only to get passed around with no proper resolution. Promised follow-ups do not happen, communication is poor, and nobody seems willing to take ownership of issues. The online system and website are unreliable and create unnecessary problems instead of solving them. On top of that, the charges and penalty fees are completely excessive. Even after trying to resolve matters proactively and making payments upfront, more fees were still added to the account. The lack of transparency is shocking. Important terms, fees, and processes are not made clear enough, leaving customers exposed to unexpected charges and stress. The whole setup feels designed to generate fees rather than support customers. As a business owner and driver, this experience has caused unnecessary financial pressure and wasted a huge amount of time. I would strongly recommend that anyone considering an Allstar fuel card looks at alternative providers first and reads every single term carefully before signing anything. Based on my experience, I would never use this company again.
had an issue with a home charger, Daisy Powell replied to my initial contact and got the issue sorted. she was very helpful.
Excellent service from your Sales Team Charlie Coyle. Charlie fully understood and pleased to advise we have opened a fuel account. Thank you. A very satisfied new customer. Marc Kerr
Claire Stephenson resolved my issue today quickly and efficiently via telephone and email, which is par for the course. Always a pleasure to deal with. Bob
Allstar manage our EV home charging account, ensuring our drivers start the day with a fully charged EV safe in the knowledge that our business is being billed. We intially signed up to Mina, and then Allstar took over the operation and Jenny Webster was assigned as our account manager. The support we get is great, regular updates and help when things go wobbly.
Based on 40 verified customer reviews, Allstar Business Solutions holds an average rating of 4.1 out of 5 — rated Great on ReviewTerminal. 78% of customers gave 4 or 5 stars.