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4.1

40 reviews

75%
5-star
78%
Positive
23%
1-star
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ReviewTerminal Summary

Allstar Business Solutions receives polarized reviews (4.1/5) with exceptional individual staff members consistently praised, but systemic issues with communication, transparency, and billing practices frustrate a significant minority of customers.

What customers love

  • Individual staff members (Cariss Birkett, Daniella Burden, Claire Stephenson, Stuart Sharland) providing patient, responsive, and proactive problem-solving
  • Quick resolution when issues reach the right person, particularly for setup, EV charger integration, and account management
  • Professional and calm handling of frustrated customers, with follow-up support and callback reliability

Common concerns

  • Hidden charges and add-ons (Ecopoint, Zero Liability) automatically applied without clear consent or itemization on invoices
  • Poor communication infrastructure: long waits to reach support, being passed between multiple staff members without resolution, promised callbacks not made, emails unanswered
  • Excessive fuel prices (2.15-2.24/litre cited) and penalty fees that appear designed to generate revenue rather than support customers
  • Unreliable website/online systems causing unnecessary problems; unclear terms and lack of transparency around charges and cancellation processes

Customers mention

customer service responsivenessbilling transparency and add-onsstaff competence variationfuel card pricingaccount managementwebsite reliability
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Showing 40 reviews
N
Verified
Nick Finnemore
7 May 2026

Lizzie very helpful

Lizzie was very helpful when I was having difficulty accessing their system. She understood my needs and went above and beyond to help me. She is an asset to the business and should be rewarded accordingly

S
Verified
Sarah at Inetum
7 May 2026

Have used Allstar Fuelcards for several…

Have used Allstar Fuelcards for several years without issue. Sure it has save the company a fortune. Recently been dealing with the brilliant Jennifer Webster! She understood what would make my life easier and went above and beyond to make positive change happen. Thank you!

M
Verified
Mr Marinho Souza
7 May 2026

Stuart Sharland was excellent…

Stuart Sharland was excellent throughout the entire process. He was extremely helpful in finding the best solution for my needs and made everything straightforward from start to finish.

J
Verified
Joe
7 May 2026

Great service

Great service, thank you

A
Verified
Ash
6 May 2026

Excellent service by Stuart Sharland

Excellent service by Stuart Sharland, very helpful and sorted out an Invoice for me.

J
Verified
Julie McFarlane
6 May 2026

Dee was extremely helpful

Dee was extremely helpful and sorted my issue, quickly and professionally, We're very luck to to have her as our account manager.

M
Verified
Martin
5 May 2026

Claire Stephenson

Spoke with Claire Stephenson on phone very helpful and explained everything in detail. Pleasant experience

N
Verified
Nikolay Godfrey
4 May 2026

Quick and easy to set up

Quick and easy to set up

M
Verified
MR THOMAS LOCKE
1 May 2026

Stuart shark and is the person who has…

Stuart shark and is the person who has called to make sure everything goes smoothly been really respectful really useful and easy to get along with would highly recommend

J
Verified
Joanne Parton
1 May 2026

Easy to set up

Easy to set up, clear instruction and quick. Account Manager very helpful.

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Allstar Business Solutions — Review Summary

Based on 40 verified customer reviews, Allstar Business Solutions holds an average rating of 4.1 out of 5 — rated Great on ReviewTerminal. 78% of customers gave 4 or 5 stars.

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