Allstar Business Solutions receives polarized reviews (4.1/5) with exceptional individual staff members consistently praised, but systemic issues with communication, transparency, and billing practices frustrate a significant minority of customers.
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I change bank details and getting told different stories this is complaint got told my account would remained activate then got 4 different stores this not my fault at all I take further advice this wrong im am looking for new fuel card company as all time get mix messages I am not having a great experience getting pass to different people this is not my fault not even getting phone call from dd collection a manger as requested how can this change in a day bad service please deal with this
Cant fix a simple issue! Spent 4 hours on the phone yesterday trying to sort a simple issue, Spoke to 6 different people, each one of the fobs you off as they dont have a clue on what to do.... Awaiting for 2 call backs...
I was having a problem linking up my car to the app , because my EV charger was not compatible. Cameron helped me get this sorted , which took a few days because i had to also get the car app loaded and codes were missing . This required 3 call backs from Allstar , but the agent always arranged suitable times and always called back at the agreed time . I had full confidence in the advisor . Thank you
Helped with the set up of the home charger and the connectivity to the allstar chargepass card. Great service from the 2 guys helping me through the process
Brilliant service from Daniella Burden. I received an email from Allstar stating that my account had been placed in a high-risk category, without any explanation provided. Naturally, I was very frustrated and called customer service. When I spoke to Daniella, I was not using the tone I would normally use, but she remained extremely calm, professional, and understanding throughout the conversation. She listened carefully, responded promptly both by phone and email, and reassured me that the issue would be resolved. Daniella confirmed that my account had been removed from the high-risk category, which, in my opinion, it should never have been placed in to begin with. Despite the situation, she handled everything brilliantly and provided truly excellent customer service. Thank you, Daniella.
Helpful and quick Cariss from Allstar is super helpful and always quick to resolve issues :)
Richard Newton provided fantastic customer service, listened, understand and solved my issue and followed up with additional feedback after the call had ended. Brilliant!
After having difficulties within the website and it not working as it should, i contacted Support who worked with me to resolve the issue and everything is back on track. Special thanks to Cariss Birkett for all her help and support in getting this resolved!
Claire is amazing! We deal directly with Claire Stephenson for anything to do with our account. She is extremely helpful and has always been able to sort any issues we come across. Would recommend her to anyone!
Fantastic Customer Service from Bev with sorting an issue with one of our sub accounts, the issue was resolved straight away, Bev is always so friendly and helpful and goes above and beyond to assist - thank you!
make sure you look at your invoices! Lots of add ons without you knowing.
One of the worst company’s I have ever had the pleasure of dealing with. Absolutely zero customer services, don’t return calls or emails, can’t even cancel my contract as I can’t get in contact with them. Save your self the hassle and look elsewhere for your fuel cards….
Lizzie was very efficient and sorted all my problems. excellent service. (all the problems were my own doing)
Stuart Sharland Great help getting set up on new account
My issue was solved perfectly with Daniella who was extremely patient helping me through my problem & stayed on the line til the end of my call.
Based on 40 verified customer reviews, Allstar Business Solutions holds an average rating of 4.1 out of 5 — rated Great on ReviewTerminal. 78% of customers gave 4 or 5 stars.