Allstar Business Solutions receives polarized reviews (4.1/5) with exceptional individual staff members consistently praised, but systemic issues with communication, transparency, and billing practices frustrate a significant minority of customers.
What customers love
Common concerns
Customers mention
I change bank details and getting told different stories this is complaint got told my account would remained activate then got 4 different stores this not my fault at all I take further advice this wrong im am looking for new fuel card company as all time get mix messages I am not having a great experience getting pass to different people this is not my fault not even getting phone call from dd collection a manger as requested how can this change in a day bad service please deal with this
Cant fix a simple issue! Spent 4 hours on the phone yesterday trying to sort a simple issue, Spoke to 6 different people, each one of the fobs you off as they dont have a clue on what to do.... Awaiting for 2 call backs...
make sure you look at your invoices! Lots of add ons without you knowing.
One of the worst company’s I have ever had the pleasure of dealing with. Absolutely zero customer services, don’t return calls or emails, can’t even cancel my contract as I can’t get in contact with them. Save your self the hassle and look elsewhere for your fuel cards….
Don't make the mistake of starting off an application with this company or you'll never hear the end of it. I started an application after seeing an advert on Facebook but it quickly became apparent that the headline percentage savings were unachievable in the long term. I quit the application and was then hounded with emails and phone calls from the sales team wanting me to complete the application. I told them I did not want to continue and hoped that was the end of it. But, 6 months later, I've got another email from them asking me to complete my application. There is no unsubscribe button which is required in marketing emails under UK law.
they rip you off with add ons unless you opt out check your involves for other services * “Ecopoint” * “Zero Liability” they don't itemise them but they charge you for them I've been charged £62 weekly or monthly not got clear answer yet for the last three years without knowing
We have a small family run business based in Manchester with 7 vans using these fuel cards! Our latest bill shows that we have been paying 2.15-2.24 per litre. This is disgusting and will not be continuing to us them, how does this make financial sense for any business owner when the fuel prices are already high enough
So tried to get my last invoice today. It took so long to get the OTP, 42 minutes! I had therefore moved on to other urgent tasks. When I put the very late OTP into the site it was not accepted, presumably because it had expired. Sorry but my patience had also expired. It is an appalling service
One of the worst companies I have ever dealt with. Customer service is virtually non-existent. You can spend ages trying to contact someone, only to get passed around with no proper resolution. Promised follow-ups do not happen, communication is poor, and nobody seems willing to take ownership of issues. The online system and website are unreliable and create unnecessary problems instead of solving them. On top of that, the charges and penalty fees are completely excessive. Even after trying to resolve matters proactively and making payments upfront, more fees were still added to the account. The lack of transparency is shocking. Important terms, fees, and processes are not made clear enough, leaving customers exposed to unexpected charges and stress. The whole setup feels designed to generate fees rather than support customers. As a business owner and driver, this experience has caused unnecessary financial pressure and wasted a huge amount of time. I would strongly recommend that anyone considering an Allstar fuel card looks at alternative providers first and reads every single term carefully before signing anything. Based on my experience, I would never use this company again.
Based on 40 verified customer reviews, Allstar Business Solutions holds an average rating of 4.1 out of 5 — rated Great on ReviewTerminal. 78% of customers gave 4 or 5 stars.