Allstar Business Solutions

What customers love

• Individual staff members (Cariss Birkett, Daniella Burden, Claire Stephenson, Stuart Sharland) providing patient, responsive, and proactive problem-solving
• Quick resolution when issues reach the right person, particularly for setup, EV charger integration, and account management
• Professional and calm handling of frustrated customers, with follow-up support and callback reliability

Common concerns

• Hidden charges and add-ons (Ecopoint, Zero Liability) automatically applied without clear consent or itemization on invoices
• Poor communication infrastructure: long waits to reach support, being passed between multiple staff members without resolution, promised callbacks not made, emails unanswered
• Excessive fuel prices (2.15-2.24/litre cited) and penalty fees that appear designed to generate revenue rather than support customers
• Unreliable website/online systems causing unnecessary problems; unclear terms and lack of transparency around charges and cancellation processes