Is Allstar Business Solutions trustworthy?

Allstar Business Solutions is rated 4.1/5 from 40 verified reviews — Great. 78% gave 4 or 5 stars.

What is Allstar Business Solutions's rating?

Allstar Business Solutions has an average rating of 4.1 out of 5 based on 40 customer reviews on ReviewTerminal.

Allstar Business Solutions Reviews: 40 Verified Reviews (4.1/5)

ReviewTerminal SummaryBased on recent reviews

Allstar Business Solutions receives polarized reviews (4.1/5) with exceptional individual staff members consistently praised, but systemic issues with communication, transparency, and billing practices frustrate a significant minority of customers.

What customers love

Individual staff members (Cariss Birkett, Daniella Burden, Claire Stephenson, Stuart Sharland) providing patient, responsive, and proactive problem-solving
Quick resolution when issues reach the right person, particularly for setup, EV charger integration, and account management
Professional and calm handling of frustrated customers, with follow-up support and callback reliability

Common concerns

Hidden charges and add-ons (Ecopoint, Zero Liability) automatically applied without clear consent or itemization on invoices
Poor communication infrastructure: long waits to reach support, being passed between multiple staff members without resolution, promised callbacks not made, emails unanswered
Excessive fuel prices (2.15-2.24/litre cited) and penalty fees that appear designed to generate revenue rather than support customers
Unreliable website/online systems causing unnecessary problems; unclear terms and lack of transparency around charges and cancellation processes

Customers mention

customer service responsivenessbilling transparency and add-onsstaff competence variationfuel card pricingaccount managementwebsite reliability

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Showing 1 4-star review

Verified

customer

8 May 2026

Good service after account manager changed.

After having a complex account issue, I had waited for months with one member of staff but it did not go anywhere, which put pressure on the department that needed the cards and caused issues. A new account manager came along - Cariss Birkett, and she managed to sort everything in the same week that I spoke to her so I am very pleased with the service despite the initial waiting and problems.

Allstar Business Solutions — Review Summary

Based on 40 verified customer reviews, Allstar Business Solutions holds an average rating of 4.1 out of 5 — rated Great on ReviewTerminal. 78% of customers gave 4 or 5 stars.

Allstar Business Solutions

Good service after account manager changed.

Allstar Business Solutions — Review Summary

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