Customers report a severely degraded experience at Amazon (1.5/5 rating) marked by chronic delivery failures, unresponsive customer service, account lockouts without justification, refund fraud, and a pattern of broken promises.
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Amazon began as a good idea providing a unique buying & selling opportunity. I was a very active member for years. Amazon now is a corrupt profiteering monopoly. Incompetent, unreliable and dishonest. Unable to maintain purchase and returns accountability. Boycott Now!
What has happened to Amazon I purchased a item in February 2026 from marketplace the item did not arrive as expected I came some 2 weeks after date After contacting to get refund was offered gift card I accepted and was told if the original item turned up no need to post back which it did I did not give it a moment thought Low and behold 3 months later I am charged again on my card when I contacted them they say I was not told that it is inconceivable that I would just keep item to be charged twice even the manager JEN from market place hung up conversation and made out I was lying and told I would not receive my money back I only wanted one item ended up paying for 2 which I did not want I have saved conversation Amazon does not care I guess
Based on 47 verified customer reviews, Amazon holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 11% of customers gave 4 or 5 stars.