Customers report a severely degraded experience at Amazon (1.5/5 rating) marked by chronic delivery failures, unresponsive customer service, account lockouts without justification, refund fraud, and a pattern of broken promises.
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Customers mention
Been a Prime member since whenever it cost half what it does now. Search is a mess these days, half the results are brands I've never heard of with five letters that don't spell anything. Returns are still the easiest part. Boxes show up in two days like clockwork though, can't really argue with that. Wife says I have a problem. Probably right.
Most of the time great but suddenly instead of getting messages on my mobile I am getting Relay text messages on my landline. Fine you would think but this morning I got an imminent delivery message for an item delivered yesterday and this afternoon I am told another delivery is three stops away BUT it was delivered two hours previously. What the F is going on?
Based on 47 verified customer reviews, Amazon holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 11% of customers gave 4 or 5 stars.