Amazon Reviews: 47 Verified Reviews (1.5/5)

ReviewTerminal SummaryBased on recent reviews

Customers report a severely degraded experience at Amazon (1.5/5 rating) marked by chronic delivery failures, unresponsive customer service, account lockouts without justification, refund fraud, and a pattern of broken promises.

What customers love

Fast delivery when it works (historically reliable, now inconsistent)
Easy returns process
Wide product selection and competitive pricing

Common concerns

Delivery failures: packages arrive late, to wrong addresses, left unsecured, or not delivered despite promised dates
Customer service incompetence and dishonesty: agents lie about refunds, disconnect calls, lack access to account information, and refuse to honor written commitments
Account lockouts and financial holds: accounts frozen without clear cause, gift card balances seized ($339-$960), funds inaccessible with no recourse
Refund fraud: customers charged for returned items, promised refunds never issued, A-to-Z guarantee not honored despite proof
Third-party seller and driver accountability gaps: wrong items sent, theft by delivery drivers, Amazon sides with sellers over customers

Customers mention

delivery failurescustomer serviceaccount lockoutsrefunds and chargesdelivery driverstrust and accountability

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Showing 2 4-star reviews

Verified

Pagan Skye

20 May 2026

I honestly used to absolutely love…

I honestly used to absolutely love Amazon they were always very reliable and fast. Lately however I have had a few issues with the drivers that they hire. Either dropping my items off at the wrong address or tossing them over the fence. But otherwise I’m still happy for the most part

Verified

Ahmed

20 May 2026

More items more complicated

Frequently asked questions about Amazon

Is Amazon trustworthy?

Amazon is rated 1.5 out of 5 from 47 verified customer reviews on ReviewTerminal — rated Bad. 11% of customers gave 4 or 5 stars.

What is Amazon's rating?

Amazon has an average rating of 1.5 out of 5 based on 47 customer reviews on ReviewTerminal.

How many reviews does Amazon have?

Amazon has 47 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Amazon — Review Summary

Based on 47 verified customer reviews, Amazon holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 11% of customers gave 4 or 5 stars.

Amazon Reviews