Amazon

What customers love

• Fast delivery when it works (historically reliable, now inconsistent)
• Easy returns process
• Wide product selection and competitive pricing

Common concerns

• Delivery failures: packages arrive late, to wrong addresses, left unsecured, or not delivered despite promised dates
• Customer service incompetence and dishonesty: agents lie about refunds, disconnect calls, lack access to account information, and refuse to honor written commitments
• Account lockouts and financial holds: accounts frozen without clear cause, gift card balances seized ($339-$960), funds inaccessible with no recourse
• Refund fraud: customers charged for returned items, promised refunds never issued, A-to-Z guarantee not honored despite proof
• Third-party seller and driver accountability gaps: wrong items sent, theft by delivery drivers, Amazon sides with sellers over customers