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Aquatropics London

aquatropics.co.uk
4.9

40 reviews

95%
5-star
98%
Positive
3%
1-star
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ReviewTerminal Summary

Aquatropics London delivers exceptional service with a 4.9/5 rating, with customers consistently praising healthy fish arrival, reliable packaging, and fast delivery, though one customer raised concerns about courier licensing and payment process transparency.

What customers love

  • Fish arrive healthy and alive with excellent packaging and thermal protection
  • Fast, reliable delivery arriving on or before stated times
  • Strong communication and customer service responsiveness throughout the ordering process

Common concerns

  • Initial confusion about payment methods (cash on delivery) and courier selection (Royal Mail licensing concerns)

Customers mention

deliverypackagingfish healthcustomer servicepricingreliability
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Showing 38 5-star reviews
R
Verified
Ramas
20 May 2026

Excellent service

Excellent service - 3 different species arrived healthy! I ordered 3 different species of tropical fish and I am satisfied. Ordering several species of fish at once can be risky, but they all arrived in absolutely perfect condition. The delivery was fast, safe and well-maintained. Each fish is very active, healthy and settled into the aquarium immediately. I highly recommend them to anyone looking for fish and reliable delivery!

S
Verified
Stefano Ricci
19 May 2026

I contacted the shop to see if i could…

I contacted the shop to see if i could arrange a visit whilst on holiday in the UK. I ended up ordering blind from the website after discussions of the stock and the delivery process. I ordered the fish and had them delivered to where i was staying and then travelled back to Jersey the following day. Nearly all fish arrived safely one bag of tetra were dead on arrival, these were refunded instantly. I'm happy with the selection of fish I received with a couple of extra added in for free. Would definitely recommend this seller. 👌👍

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Verified
customer
18 May 2026

Great communication fish arrived on…

Great communication fish arrived on time and very well packaged My new go to shop for all my fish

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Verified
Naomi Barnes
18 May 2026

Received my first order

Received my first order, all arrived safe and well, happy fish, fit and active, I would definitely use again 😊

M
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Mr Lisgo
18 May 2026

African Peacocks

Order recieved with no issues and when they said it would be delivered, all fish healthy and some great colours. Will definitely order from again

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Verified
Shazia
18 May 2026

I received my order in full with no…

I received my order in full with no dead fish on arrival!!! I will be ordering from this company again. 😀

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Verified
LordHellsreach
18 May 2026

All the fish arrived alive and are doing well

All the fish arrived alive and are doing well. They were well packed and were all as described.

C
Verified
Cjenki
18 May 2026

Excellent service arrived when stated

Excellent service arrived when stated via email. I have had a few orders of stock from them and they have arrived well packed, these were healthy. I would use these again.

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Verified
Maddie
17 May 2026

Fantastic company

Great company. Fish arrived very well packed, healthy and all in good shape. So far they’re all doing really well, panda corys are energetic little things. Delivery was much smoother and much quicker than discount aquatics, who delayed my snail by a couple days and he didn’t arrive in good health. I recommend buying from here if you want good quality, well looked after livestock.

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Verified
Viv
17 May 2026

First time ordering online orderd 5…

First time ordering online orderd 5 rusty mbuna. fish well packed and all healthy no problems also email from delivery saying delivery before 13.00hr arrived 12.00 so could not fault process.

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Verified
Stephen Smith
17 May 2026

Brilliant service

Brilliant service , delivery brilliant , will use again !

E
Verified
eddie whitla
17 May 2026

My third order of fish

This is my third order I could not fault I had absolutely no difference in the way they were sant very well packed sent Tuesday and I got them on Wednesday. I will be getting more from this seller once I give the fish a few weeks to settle in. I recommend this seller 100%

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Verified
Ben A
16 May 2026

Good company

Easy to deal with, good communication from seller and all fish arrived well packaged and in good healthy condition. Thank you!

M
Verified
Martin Wilkinson
16 May 2026

Excellent professional service

All fish arrived brilliantly packed with a thermal jacket. Fish all doing well and feeding straight away. Fast delivery on schedule. Very pleased with the experience and will shop again

S
Verified
Simon
16 May 2026

Absolutly fantastic buisness in…

Absolutly fantastic buisness in producing beautiful fish all healthy looking brilliant service quick and realiable would highly recommend thank you

Page 1 of 3 · 38 5-star reviews

Aquatropics London — Review Summary

Based on 40 verified customer reviews, Aquatropics London holds an average rating of 4.9 out of 5 — rated Excellent on ReviewTerminal. 98% of customers gave 4 or 5 stars.

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