Aquatropics London delivers exceptional service with a 4.9/5 rating, with customers consistently praising healthy fish arrival, reliable packaging, and fast delivery, though one customer raised concerns about courier licensing and payment process transparency.
What customers love
Common concerns
Customers mention
Absolutly fantastic buisness in producing beautiful fish all healthy looking brilliant service quick and realiable would highly recommend thank you
Fully informed through email after ordering. Dispatch the following Tuesday before estimated delivery time. The Betta fish was well packed in multiple layers and she was alive happy to see light and beautiful and alive. Great experience
Fish arrived as planned, packaging really well. Fish are lovely now they have had time to settle. Great way to purchase fish when the ability to visit a shop environment is limited.
Great communication with my order , my fish well looked after during transport thank you
I always use this online store from now on. They have an amazing selection of fish with great prices MUCH BETTER then in store shopping prices. Great value for money. You may have to wait couple weeks for the delivery but it's worth it for no hassle shopping and great choice of products.
I made a purchase of guppies and they were beautifully selected. They are so vibrant in colour and are happy swimming in the tank. The delivery process was really good and straightforward. I will be buying from here again. Thanks so much
Excellent service, beautiful high quality African cichlids with amazing colour and all in excellent health will definitely be buy more from them again
What can I say but 10 out of 10 they are the best looking healthy fish I've ordered online there range is for more than other online companies at a better price people will say bad things or leave a bad review on them using royal mail to deliver but honestly they are well packaged never had a dead fish or a fish with any parasites or ich ect i will definitely stick with this company in future plus everything I've ordered has been young . Thanks aquatropics
The fish was beautiful and was wrapped carefully
Fantastic service from these guys great condition my fish arrived well wrapped and secure discus are superior quality thanks again guys
After reading the reviews and being contacted by the company as I had chosen to pay by cash on delivery , the messaged me to say this isn’t an option ( why have it there then , even though they removed it immediately apparently) when I asked them what courier they will use and they stated it’s Royal Mail and I questioned them about the reviews stating Royal Mail don’t have a licence to deal with live stock they read but no response to the WhatsApp message , I cancelled my order EDIT I was told initially that they used Royal Mail it was only after I queried the use of Royal Mail and their licence to transport live stock that they then ‘ checked ‘ and said they could use APS otherwise they wouldn’t have , it was only after I left a negative review that they offered to send the fish once I made a payment , I said no just cancel ( at no point did they state the fish were being prepared for transport , so that I don’t believe They then messaged me today to say they will send the fish and I can make the payment after wards so long as I took my review down , well I didn’t and they can try and take the spotlight off themselves by stating my profile shows I only leave negative reviews , plenty of people do the same thing , if a company does what it says it will do and is I apart of their role I would t leave feedback , if the company hide behind ‘ we do t know why this happened ‘ or ‘ we always put our customers first ‘ buzz words then I will leave negative feedback back here because that’s all they seem to take notice of , it’s up to customers to make their own mind up who they do business with based on reviews negative and positive They also checked my profile to see how many reviews I’ve left which is 8 in 5?years ……. Just fyi
Excellent customer service. Healthy fish!
Thank you andy beautifull fish perfect thank you
Fish turned up promptly and on time very satisfied with the quality of fish and customer service was above and beyond I will be ordering again 5 star service very pleased
Bought 12 Chili Rasboras that arrived 2 days ago. All alive and well and they started to get a bit of colour after few hours, although they look like exclamation point rasbora (least rasbora). I've read somewhere that juveniles tend to look similar so fingers cross they develop the colour in the coming months.
Based on 40 verified customer reviews, Aquatropics London holds an average rating of 4.9 out of 5 — rated Excellent on ReviewTerminal. 98% of customers gave 4 or 5 stars.