Aquatropics London delivers exceptional service with a 4.9/5 rating, with customers consistently praising healthy fish arrival, reliable packaging, and fast delivery, though one customer raised concerns about courier licensing and payment process transparency.
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Common concerns
Customers mention
After reading the reviews and being contacted by the company as I had chosen to pay by cash on delivery , the messaged me to say this isn’t an option ( why have it there then , even though they removed it immediately apparently) when I asked them what courier they will use and they stated it’s Royal Mail and I questioned them about the reviews stating Royal Mail don’t have a licence to deal with live stock they read but no response to the WhatsApp message , I cancelled my order EDIT I was told initially that they used Royal Mail it was only after I queried the use of Royal Mail and their licence to transport live stock that they then ‘ checked ‘ and said they could use APS otherwise they wouldn’t have , it was only after I left a negative review that they offered to send the fish once I made a payment , I said no just cancel ( at no point did they state the fish were being prepared for transport , so that I don’t believe They then messaged me today to say they will send the fish and I can make the payment after wards so long as I took my review down , well I didn’t and they can try and take the spotlight off themselves by stating my profile shows I only leave negative reviews , plenty of people do the same thing , if a company does what it says it will do and is I apart of their role I would t leave feedback , if the company hide behind ‘ we do t know why this happened ‘ or ‘ we always put our customers first ‘ buzz words then I will leave negative feedback back here because that’s all they seem to take notice of , it’s up to customers to make their own mind up who they do business with based on reviews negative and positive They also checked my profile to see how many reviews I’ve left which is 8 in 5?years ……. Just fyi
Based on 40 verified customer reviews, Aquatropics London holds an average rating of 4.9 out of 5 — rated Excellent on ReviewTerminal. 98% of customers gave 4 or 5 stars.