ASOS is rated 1.3/5 from 28 verified reviews — Bad. 7% gave 4 or 5 stars.

What is ASOS's rating?

ASOS has an average rating of 1.3 out of 5 based on 28 customer reviews on ReviewTerminal.

ASOS Reviews: 28 Verified Reviews (1.3/5)

ReviewTerminal SummaryBased on recent reviews

ASOS customers report a catastrophically poor experience with a 1.3/5 average rating, driven by systemic failures in customer service, returns processing, quality control, and delivery reliability.

What customers love

Fast delivery when it works as promised
Wide product selection and competitive pricing

Common concerns

Customer service is unresponsive, unhelpful, and abruptly ends conversations without resolution
Returns are rejected on false pretenses (items marked 'worn' when unworn; quality issues dismissed)
Refunds are delayed, lost, or never processed; accounts blocked without explanation
Delivery failures including wrong items, mismatched pairs, damaged goods, and late arrivals despite premium delivery fees
Products arrive with defects or quality issues; company refuses responsibility
No phone or email support; AI chatbot is useless and agents are unavailable
Return process is deliberately difficult and expensive; delivery costs increased significantly

Customers mention

customer service failuresreturns rejected/refunds missingdelivery delays and errorsproduct quality issuesaccount blocksno human contact available

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ASOS — Review Summary

Based on 28 verified customer reviews, ASOS holds an average rating of 1.3 out of 5 — rated Bad on ReviewTerminal. 7% of customers gave 4 or 5 stars.

ASOS

ASOS — Review Summary

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