ASOS

What customers love

• Fast delivery when it works as promised
• Wide product selection and competitive pricing

Common concerns

• Customer service is unresponsive, unhelpful, and abruptly ends conversations without resolution
• Returns are rejected on false pretenses (items marked 'worn' when unworn; quality issues dismissed)
• Refunds are delayed, lost, or never processed; accounts blocked without explanation
• Delivery failures including wrong items, mismatched pairs, damaged goods, and late arrivals despite premium delivery fees
• Products arrive with defects or quality issues; company refuses responsibility
• No phone or email support; AI chatbot is useless and agents are unavailable
• Return process is deliberately difficult and expensive; delivery costs increased significantly