Auction House UK delivers consistently excellent service with highly responsive staff and clear communication, reflected in the 4.7/5 rating, though rare operational failures at completion undermine an otherwise strong reputation.
What customers love
Common concerns
Customers mention
Frequently mentioned
The staff were knowledgeable, helpful, friendly and efficient. The process was explained very clearly so we knew exactly what to expect. Communication was also really good with plenty of updates in the run up to, the day of, and after the auction. The whole experience was just incredibly easy and took all the stress away from selling a house.
Thank you for your assistance with the purchase of my first project. You were efficient throughout the process while also being patient, friendly, and understanding. I truly appreciated your support and guidance, which made the experience a worthwhile. Melanie and team thank you once again.
A great auction experience. Easy to register, auctioneer went at a great pace, and very good follow up. Would highly recommend
Great auction experience. Clear information provided for the online bid, professional staff, and I’m thrilled with my new bungalow. Highly recommend!
I would 100% recommend Auction House. A very daunting time, selling our late father’s house was handling with respect, professionalism and friendliness. I rang Katie at 6pm on a Wednesday evening, and straight away I was put at ease. Everything was explained clearly, and she met with us the next morning. Photos were taken that day, and by the Monday, the house was on their website, and also on Rightmove. We communicated regularly via phone and messages. There was a lot of interest before the auction, and she guided us carefully throughout. We had a pre- auction offer and Katie advised, with her unlimited experience and expertise, and we accepted a pre-auction offer well above the reserve price. Nothing was too much. My silly questions were answered without judgement and with clear explanations. Katie understood my work commitments and spoke to me during evenings, so nothing felt pressured. Katie handled everything until the exchange date. Everything was handled professionally, but most importantly for me, with kindness. If you have any doubt about whether you should use this company, you will not be disappointed.
Robert has been very helpful in negotiating the sale of this cottage.
Fantastic service from Mark and the team. Excellent communication at every step of the way and I felt very well represented. They make the stressful and challenging process of selling as easy as possible.
Buying at Auction by definition is tricky but communication was good throughout the process. Staff were friendly and pleasant to work with.
Really bed experience list day exchange continues no one available to give key I driver over 45 minutes to get a key and only mian door key I get it is been over 10 day I'm still waiting to get all other key !!! That is my first time to buy through auction house and will be last one so bad customer service .
We had near flawless experience. The website is fairly self explanatory and bit experience was smooth. The communication was prompt thorough email. But tried to call few times which did not go well. Overall a good job.
Clear process easy to navigate Molly and Philippa were amazing and happy to answer any questions I had.
I have used Auction House on a number of occasions now to dispose of land and they have been excellent on all occasions. Their advertising material is high quality, their staff are friendly and polite and an all round high quality firm. I would have no hesitation using them for all auction disposal services in the future based upon previous sites they have sold for me in the past. Top results have always been achieved due to the due to the competitive nature of the bidding and high quality and extensive marketing campaign prior to the sale.
I have just bought a two bedroom flat in Brighton through Auction house UK and found them incredibly helpful throughout, from the initial Viewing, through to the Auction and in the final Exchange.
Excellent experience. Everything ran very smoothly and the team were incredibly responsive. Would not hesitate in buying through them again.
Great team - highly recommend
Based on 40 verified customer reviews, Auction House UK holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.