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Auction House UK

auctionhouse.co.uk
4.7

40 reviews

88%
5-star
93%
Positive
5%
1-star
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ReviewTerminal Summary

Auction House UK delivers consistently excellent service with highly responsive staff and clear communication, reflected in the 4.7/5 rating, though rare operational failures at completion undermine an otherwise strong reputation.

What customers love

  • Staff professionalism, friendliness and responsiveness - particularly named individuals like Melanie, Bailey, Romilly, and Sam who provide patient guidance
  • Clear communication and regular updates throughout the entire process from initial inquiry through post-auction completion
  • Stress-free experience that simplifies what is typically a complex property transaction, with knowledgeable staff managing expectations

Common concerns

  • Critical failures at final exchange and completion stage - delayed key handover, missing keys, and extended timelines despite smooth earlier processes
  • Inconsistencies in legal documentation (missing land registry information) and contract discrepancies that caused completion delays and unexpected costs

Customers mention

staff communicationease of processfirst-time buyerskey handover and completionprofessionalismproperty sale speed
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Showing 40 reviews
A
Verified
Andrew
12 May 2026

Attended an event

Attended an event. Great speakers. Great connections. Trusted property professional introductions.

D
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David Basey
12 May 2026

The auction house was very helpful…

The auction house was very helpful never done this before Robert Hurst was very helpful as well. You guided as through very thing we wanted to know. We watched the auction on line we sold. Thank you.

M
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MATTHEW SPALDING
12 May 2026

Second time of dealing with Auction…

Second time of dealing with Auction House East Anglia. Would throughly recommend and use again. A swift quick process with a sale guaranteed in my case. Thank you in particular to Bryan and to Elaine at AH East Anglia. 10/10.

T
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Tom Ashcroft
12 May 2026

I had a fantastic experience with...

I had a fantastic experience with Melanie at Auction House from start to finish. She was incredibly helpful, friendly, and efficient throughout the entire process. She kept everything running smoothly, answered all my questions promptly, and made the whole experience stress-free and enjoyable. Her professionalism and excellent customer service really stood out. I truly appreciated all her help and would highly recommend both Melanie and Auction House to anyone looking for a reliable and supportive service

M
Verified
Ms Helen Harding
11 May 2026

Friendly and efficient service

Friendly and efficient service! I was guided through the whole procedure and all happened as had been explained. I felt I was in good and knowledgeable hands.

N
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Nicola Finnis
11 May 2026

Excellent service and support from…

Excellent service and support from start to finish! It was our first time auctioning a property so were quite nervous, but Sam was incredibly supportive and we had a really positive experience. He was always on hand to answer any queries and guided us through the whole process. And we achieved a really good end result! We would not hesitate to recommend Auction House South Yorkshire.

J
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Jerry Gray
8 May 2026

Great service once again !!

Mark Willet was excellent. Great communication and very helpful all the way through the sale process. This was my second experience of using The Auction House and I would have no hesitation in using them again. Highly recommended.

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Anonymous
8 May 2026

Hannah and Bailey were very good

Hannah and Bailey were very good. Communication was excellent. We achieved a sale in a good timescale. Good job, thank you

S
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Steven Fisk
8 May 2026

Hannah and Bailey were excellent

Hannah and Bailey were excellent. Communication throughout was great and the property was sold in a timely period. We wanted a swift and timely sale and achieved it. Could not have wished for more, Thank you both.

P
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Phil J
8 May 2026

Great experience from start to finish

Great experience from start to finish, very proactive good communication throughout both with front office valuers and back office staff. Would highly recommend.

R
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Rebecca
7 May 2026

Bailey is an absolute star

Bailey is an absolute star. So accommodating, friendly and professional. Nothing was too much trouble. The whole experience of buying an auction property has been smooth and relatively stress-free. I believe this is because of the wonderful service provided by Auction House. I have bought my 'forever home', however, would happily buy through Auction House again.

R
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Robert Quail
7 May 2026

Buyers beware. Poor info provided prior to auction.

Poor experience

J
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Jerry Huppert
7 May 2026

Romily was simply the best

Romily was simply the best I cannot recommend enough Communication was clear and swift Nothing was too much to ask and transaction was super smooth

A
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Andrew Edwards
7 May 2026

Romilly was a pleasure to deal with on…

Romilly was a pleasure to deal with on a tricky transaction. If the review was purely on service received, it would be 5*. What was frustrating was the inconsistency within the auction pack. Completion was delayed by 5 months due to the contract provided in the auction pack not including part of the land being sold - which it transpired was never filed with land registry. Surely this should have been picked up prior to listing. We then incurred an additional £3500 charge for the seller's legal fees due to the original solicitors incompetence. Overall, I'd definitely still buy from them again.

T
Verified
Truth Btold
5 May 2026

A great first auction experience

Austin Gray made my first auction purchase very straightforward. I liased mostly with Adam who was incredibly kind and helpful, as were the whole team. I can't recommend them highly enough. Thank you!

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Auction House UK — Review Summary

Based on 40 verified customer reviews, Auction House UK holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.

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