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Auction House UK

auctionhouse.co.uk
4.7

40 reviews

88%
5-star
93%
Positive
5%
1-star
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ReviewTerminal Summary

Auction House UK delivers consistently excellent service with highly responsive staff and clear communication, reflected in the 4.7/5 rating, though rare operational failures at completion undermine an otherwise strong reputation.

What customers love

  • Staff professionalism, friendliness and responsiveness - particularly named individuals like Melanie, Bailey, Romilly, and Sam who provide patient guidance
  • Clear communication and regular updates throughout the entire process from initial inquiry through post-auction completion
  • Stress-free experience that simplifies what is typically a complex property transaction, with knowledgeable staff managing expectations

Common concerns

  • Critical failures at final exchange and completion stage - delayed key handover, missing keys, and extended timelines despite smooth earlier processes
  • Inconsistencies in legal documentation (missing land registry information) and contract discrepancies that caused completion delays and unexpected costs

Customers mention

staff communicationease of processfirst-time buyerskey handover and completionprofessionalismproperty sale speed
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Showing 35 5-star reviews
K
Verified
Karen Cardwell
29 April 2026

Our first time buying through an online…

Our first time buying through an online auction and were extremely excited to secure our new project. Romilly at Auction House was enormously helpful and guided us through the whole process. Highly recommend this company, customer service is outstanding, thank you! Karen & Harry

V
Verified
val down
29 April 2026

Initially we were only involved with…

Initially we were only involved with Mark and felt so listened to and his guidance was great. Then Bailey was involved an also good communication with us. Finally, 3rd time lucky ! it sold and completed in just 2 weeks. The whole process was made easy peasy thro auction house for which much gratitude 🥰

P
Verified
Paul Rooney
29 April 2026

We found the whole process with Auction…

We found the whole process with Auction House very easy and Jamie kept us fully up to date every step of the way. And the costs and sale proceeds were similar to what we would expect using a traditional estate agent, but much quicker. Would definitely recommend

S
Verified
Suzanne York
29 April 2026

First Auction purchase

It was my first Auction purchase. Romilly at Auction House was not only keeping me updated throughout the process, but she was available for any of my beginners type questions, from the go. She was friendly and made me feel comfortable with my purchase so I’ve gone from feeling cautious to looking forward to purchasing my next property with Auction House. I also found their fees very reasonable in comparison to some other Auction companies. Do check the buyers fees in the legal pack though - which were also low for my property.

D
Verified
Dave Hunt
28 April 2026

Very happy with Auction house West…

Very happy with Auction house West Yorkshire made everything easy James was very knowledgeable Rebecca kept me informed every week would use again

Page 3 of 3 · 35 5-star reviews

Auction House UK — Review Summary

Based on 40 verified customer reviews, Auction House UK holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.

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