Auction House UK

What customers love

• Staff professionalism, friendliness and responsiveness - particularly named individuals like Melanie, Bailey, Romilly, and Sam who provide patient guidance
• Clear communication and regular updates throughout the entire process from initial inquiry through post-auction completion
• Stress-free experience that simplifies what is typically a complex property transaction, with knowledgeable staff managing expectations

Common concerns

• Critical failures at final exchange and completion stage - delayed key handover, missing keys, and extended timelines despite smooth earlier processes
• Inconsistencies in legal documentation (missing land registry information) and contract discrepancies that caused completion delays and unexpected costs