Auto100 delivers excellent pre-sale service with highly praised sales staff, but suffers from significant post-purchase customer service failures that leave some buyers without recourse for defects discovered after collection.
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Customers mention
Great customer support from Terry Made the process a really good experience
Met Anthony and Terry who ultimately dealt with my purchase of a Range Rover. Both weee extremely friendly and very helpful. Terry was excellent and provided explanations and dealt with the entire process from purchase, cherished transfer and taxing the new vehicle. No pushy sales at all and was given time alone to examine the new Vehicle. The whole experience was enjoyable and whilst professional very friendly. Terry is a credit to Auto 100 and I would recommend him, the team, and Auro 100 when considering luxury vehicle purchase. Will definitely return. Thanks. Brian Summers.
I can’t thank Dan enough when we visited Auto 100. He was very helpful
Second purchase from Auto100 and once again, absolutely flawless service. James and Terry are genuinely the best in the business, knowledgeable, honest, and they go above and beyond to make the whole experience smooth and stress-free. It’s rare to find people who care and you can trust this much when buying a car, but they’ve earned it twice over. If you’re looking for top-tier service and a team that truly cares, Auto100 is the place. Couldn’t recommend them more highly ⭐⭐⭐⭐⭐⭐
I had a great experience buying my Defender 110 from Dan. From start to finish, he was professional, knowledgeable, and very easy to deal with. He was honest about the vehicle, answered all my questions, and made the whole process smooth and stress-free. The Defender 110 was exactly as described, and Dan clearly takes pride in what he sells. His communication was excellent throughout, and he made sure everything was sorted properly before handing the vehicle over. I’d highly recommend Dan to anyone looking to buy a vehicle. Thanks again for the great service and for helping me get my Defender 110!
I had a great experience buying my car from Auto100 and couldn’t be happier with the service I received. From start to finish, Adam was very friendly, professional, and genuinely helpful. He took the time to answer all my questions, making the whole process smooth and stress-free. The customer service was excellent, and I would highly recommend them to anyone looking to purchase a vehicle.
Overall a pretty good experience. Auto100 were easy to deal with and the buying process was smooth. I'll point out that they don't do test drives. You are given the option to test drive a car AFTER it's paid for and you can reject it at that point if it's not to your liking. This does mean you have to put up 100% of the cost of the car up front without ever driving it. Luckily, I have driven the exact model I was buying before and knew what I was getting myself into. This doesn't sit right with me though, they recommended that I go for a test drive at another dealer and come back to them to buy their car. I was happy with my car but that doesn't change the fact that I had to buy it without ever seeing it driven. I had a chance to see the car in person, sit in it, start it. The buying experience, could and perhaps should be improved. I don't have anything negative to say about it, I had a chance to see the car again, start it, test drive it before signing the paperwork, the car was pulled out, parked outside and I could drive away. Auto100 sell prestige, luxury cars but the handover experience is far from that, you sign the paperwork, your new car is pulled out of storage, parked outside and that's it. You go there to realise your dream, buy that sports car you wanted but the handover experience is no different than buying a used Corsa from a local Evans Halshaw. Again, it wasn't bad, it was smooth and quick but it was still very underwhelming. If you go there expecting to pull a car cover in a nice handover bay to unveil your new car, this is not it. Lastly, the prep team isn't great. The car was clean and polished but also had every crevice and rubber seal caked with dried polishing compound like it was someone's first time polishing a car. In the future I'd definitely opt for not having the car cleaned by Auto100, it took me longer to clean all of the dried polishing compound from every panel gap on the car than it would have to just detail the car properly to begin with.
Chris and Lewis were great during the whole process, as usual! My 5th car from Auto 100 Can’t recommend them high enough Rare qualities in a car dealer these days Steve Happy DBS owner
Dan , The sales team has been very helpful about the car !!! Thank you auto100.
Dan, the sales team has been very helpful and very responsive to our questions. We really recommend the services from auto100.
Based on 40 verified customer reviews, Auto100 holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.