Auto100 delivers excellent pre-sale service with highly praised sales staff, but suffers from significant post-purchase customer service failures that leave some buyers without recourse for defects discovered after collection.
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Purchased a C63 S AMG from this company the selling us the vehicle was not an issue however customer service after has been non existent unfortunately initially we had problems with our Vehicle that were obviously there at time of purchase so I contacted Christopher several times through emails and phone calls no emails were returned and I had the phone put down on my face when trying to talk to Christopher we are now trying to claim money back that we had to spend on the vehicle within the first couple of weeks of owning it. Now the warranty are trying to fight this battle for us. We are yet to receive any payment back from auto 100. Avoid at all costs as these guys want to sell you the vehicle and have no interest in following up on any issues. Following on from your reply Thank you for your response, however I feel it is important to clarify a number of points from my side. We have video evidence, taken by myself stood next to the vehicle whilst my husband was inside the vehicle on the day we attended to sign the agreement and collect the vehicle, clearly showing there was already an issue with the convertible roof not operating correctly before any paperwork was signed. After driving the car away, it was only on the second use of the vehicle that we began experiencing further issues, We immediately had the vehicle inspected and were advised that replacement parts were required, along with a new battery. We have also incurred the cost for 2 diagnostics on the vehicle before any work could be carried out that was also the case for the roof issue. We contacted Auto100 regarding these issues and were instructed to go to Halfords, have the battery replaced, and send the invoice directly to Auto100 for reimbursement. This was done weeks ago and despite several follow-up emails asking why the refund had not been processed, those emails were ignored. We were then informed to go through the warranty for the other issues including the roof and to claim back the diagnostic costs from them and have had very little reimbursed back to us to date. The warranty do not cover the roof costs so we had no option but to the ask The finance company to look into this situation. Finally It is disappointing that after weeks without any meaningful response, the first phone call and email requesting to discuss the matter only arrived less than 24 hours after I posted an honest review of my experience. At no point have we expected an eight-year-old vehicle to be “like new”. We simply expected the faults identified very shortly after purchase — including one clearly present before collection — to be handled professionally and in line with the assurances given to us.
Very poor customer service after selling me a car. Now forced to take legal action. A word of warning, avoid buying from them at all costs!
Customer service after purchasing the car is very poor indeed, numerous issues I had to resolve myself. Would I buy another car from Auto100, 'NO!'
Auto100 should be banned from the motorway.com Matt bids on vehicles and doesn’t follow through, no contact was made from the dealer after multiple attempts to contact them which meant the deal fell through. Seen several others have experienced the same by the look of the negative reviews I’ve seen. This company is run cowboys stop wasting people’s time!!!
Based on 40 verified customer reviews, Auto100 holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.