Auto100 delivers excellent pre-sale service with highly praised sales staff, but suffers from significant post-purchase customer service failures that leave some buyers without recourse for defects discovered after collection.
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Purchased a Maserati Levante from Auto 100. The experience before completing the purchase was genuinely very good. I was collected from the station, shown the car properly, and overall the service at that stage gave confidence in the dealership. Unfortunately, everything changed once the sale was completed. I reported issues with the sound system and a chipped windscreen immediately after collection. While I was initially told these would be looked into, there was no meaningful follow-up. Despite multiple messages, phone calls to the office, and being assured that someone would get back to me, I was ultimately ignored and left to deal with the issues myself. What’s particularly disappointing is not the issues themselves, these things can happen but the complete lack of after-sales support and accountability once payment had been made. A good dealership is measured not just by how they sell a car, but by how they handle things afterwards. In this case, the aftercare fell well below expectations.
Auto100 is rated 4.5 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Great. 88% of customers gave 4 or 5 stars.
Auto100 has an average rating of 4.5 out of 5 based on 40 customer reviews on ReviewTerminal.
Auto100 has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 40 verified customer reviews, Auto100 holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.