Auto100 delivers excellent pre-sale service with highly praised sales staff, but suffers from significant post-purchase customer service failures that leave some buyers without recourse for defects discovered after collection.
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Purchased a Maserati Levante from Auto 100. The experience before completing the purchase was genuinely very good. I was collected from the station, shown the car properly, and overall the service at that stage gave confidence in the dealership. Unfortunately, everything changed once the sale was completed. I reported issues with the sound system and a chipped windscreen immediately after collection. While I was initially told these would be looked into, there was no meaningful follow-up. Despite multiple messages, phone calls to the office, and being assured that someone would get back to me, I was ultimately ignored and left to deal with the issues myself. What’s particularly disappointing is not the issues themselves, these things can happen but the complete lack of after-sales support and accountability once payment had been made. A good dealership is measured not just by how they sell a car, but by how they handle things afterwards. In this case, the aftercare fell well below expectations.
Based on 40 verified customer reviews, Auto100 holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.