Auto100 delivers excellent pre-sale service with highly praised sales staff, but suffers from significant post-purchase customer service failures that leave some buyers without recourse for defects discovered after collection.
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Customers mention
Happy with transaction, love the car. Couldn't believe when I got home and washed the motorway dirt off it, that it had 3 premium tyres (Michelin), and back drivers tyre was a budget tyre (Davanti) something I will be putting right this week!!!! Kicking myself for not noticing before collection.
Overall a pretty good experience. Auto100 were easy to deal with and the buying process was smooth. I'll point out that they don't do test drives. You are given the option to test drive a car AFTER it's paid for and you can reject it at that point if it's not to your liking. This does mean you have to put up 100% of the cost of the car up front without ever driving it. Luckily, I have driven the exact model I was buying before and knew what I was getting myself into. This doesn't sit right with me though, they recommended that I go for a test drive at another dealer and come back to them to buy their car. I was happy with my car but that doesn't change the fact that I had to buy it without ever seeing it driven. I had a chance to see the car in person, sit in it, start it. The buying experience, could and perhaps should be improved. I don't have anything negative to say about it, I had a chance to see the car again, start it, test drive it before signing the paperwork, the car was pulled out, parked outside and I could drive away. Auto100 sell prestige, luxury cars but the handover experience is far from that, you sign the paperwork, your new car is pulled out of storage, parked outside and that's it. You go there to realise your dream, buy that sports car you wanted but the handover experience is no different than buying a used Corsa from a local Evans Halshaw. Again, it wasn't bad, it was smooth and quick but it was still very underwhelming. If you go there expecting to pull a car cover in a nice handover bay to unveil your new car, this is not it. Lastly, the prep team isn't great. The car was clean and polished but also had every crevice and rubber seal caked with dried polishing compound like it was someone's first time polishing a car. In the future I'd definitely opt for not having the car cleaned by Auto100, it took me longer to clean all of the dried polishing compound from every panel gap on the car than it would have to just detail the car properly to begin with.
Based on 40 verified customer reviews, Auto100 holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.