ACE delivers consistently excellent service and thorough reporting for successful legal disputes, but faces serious criticism from customers who feel inspections were superficial, conclusions unsupported by evidence, and complaints were mishandled.
What customers love
Common concerns
Customers mention
I would like to take this opportunity to sincerely thank Carl, the engineer who came to inspect my car on Friday. From start to finish, the service provided was absolutely outstanding. Carl was extremely professional, respectful, and empathetic throughout the entire inspection process. What impressed me most was his incredible attention to detail and the care he took while inspecting the vehicle. It was clear that he takes great pride in his work and genuinely cares about providing an honest and thorough service. He explained everything clearly, carried out the inspection with great professionalism, and made me feel confident and reassured throughout. In today’s world, it is rare to come across someone so dedicated, knowledgeable, and customer-focused. He is a real credit to your company, and because of the excellent service I received.
From the moment I contacted ACE I found them to be professional, thorough and responsive. They inspected my vehicle and produced a detailed independent report fully compliant with CPR Part 35, which has been invaluable in supporting our consumer rights claim. When the opposing party raised a specific technical challenge to their findings, ACE responded promptly and clearly, providing a written technical explanation that directly addressed the point raised. Their work has given us the evidence and confidence to pursue our case.All of the staff I have interacted with either personally or by email, have provided outstanding customer service. I would not hesitate to recommend ACE to anyone requiring an independent automotive inspection for legal proceedings. This company is seriously good in every respect!
⭐️⭐️⭐️⭐️⭐️ I genuinely don’t understand the 1★ reviews for Ace Engineers… did you lot accidentally book a therapist instead of an inspection? 😂 Let me make this simple — if you’ve got a REAL problem with a car, these guys are unreal. If you’ve just decided you don’t like your car anymore and want someone to magically get you out of it… yeah, that’s not what they do. I went to them after being sold what can only be described as a mobile hazard. I’m talking clown car / dodgem levels of safety — genuinely shocking this thing was allowed on the road. The dealership was denying everything of course, acting like I was being dramatic while the car was basically threatening to fall apart. Ace Engineers came in and absolutely dismantled that nonsense. From the start they were professional, friendly, and actually explained things properly (which helps when you’re already stressed and wondering if you’ve just bought the worst car in the UK). The inspection itself? Next level. I thought I’d spotted a few issues… they went way beyond that. Found faults I didn’t even know existed. At this point I wouldn’t have been surprised if they discovered the car was powered by hopes and lies. And the report they produced? Brutal (in a good way). Clear, detailed, and backed me up completely. It basically shut down the dealership’s excuses instantly and saved me from being stuck paying for an unsafe piece of junk. Quick turnaround, solid communication, no messing about — just proper, honest work. End of the day, they deal in facts, not feelings. Which is exactly what you need when someone’s tried to sell you a car that belongs in a scrapyard. If you’ve been mis-sold a car — use them. If you just regret your purchase — that’s a you problem. Easy 5★. Would trust them over most dealerships
Really clear and helpful guidance, very friendly and quick to respond. Definitely worth getting in contact for any issues!
I found the commitment of the whole team outstanding. It was a pleasure to meet Mr Thomas and I want to thank him personally for all his help. The office team were always polite , friendly and helpful. Thank you so much ACE.
The Consulting engineer was extremely professional and provided a comprehensive report which was instrumental in us being successful in our Section 75 claim. Would thoroughly recommend
Was recommended by the Ombudsman that I needed an independent inspection to prove that an issue with my car was likely present at point of purchase as without that I would lose my case against the finance company. I booked an inspection and someone came out fairly quickly to inspect the car. They compiled a report which helped to get a full reimbursement of all payments, deposit and compensation. Best £288 ever spent. Highly recommended.
I’d contacted a couple of companies but ACE stood out from minute one. The ladies in the office were fantastic, friendly, very clear and their correspondence was the same. This company has ethics and integrity with high customer service throughout every strand of their process and every level of their workforce. From minute one I was informed that there will be an initial review of the information I provide by a technical expert and only then will they make a decision on whether they feel they can assist. Once my request was accepted there was again full clarity on the process. The fact that I would not be made aware of any information in my favour or against me until the full inspection and analysis of their tests had been carried out. What I was also clear about was that whilst on face value and with the information they had, it looked like they could assist, they couldn’t be sure until the full analysis was complete. For me, the clarity, professionalism and integrity of how they conduct their processes is exactly what I was looking for but even before any payment was made I knew exactly how things would be done. I don’t think you can ask for fairer than that. I genuinely couldn’t recommend them more. I haven’t had the report yet and there is a chance that the outcome is not in my favour but I know when I get it, it will be thorough, honest and be able to be challenged in court successfully if that’s necessary. This wasn’t how I felt about the other companies I contacted initially.
A truly professional team from start to finish. The ladies running the bookings, Aaron (a true car enthusiast) that did a very thorough inspection of the vehicle - I can’t recommend and thank you all enough.
I used ACE to provide an independent accident report following an incident where we were hit by a Third Party in a car park. The accident was clearly not our fault, but owing to the lack of witnesses and dash cam footage was declared 50/50 liability. We now intend to use the report in court in April 2026, to act as evidence to support the claim and therefore pushing full liability as it should be to the Third Party. Lauren was my initial point of contact and was a delight. She subsequently facilitated a phone call with the super helpful Dave, who was one of the Consultant Engineers, who spent some time discussing what was needed to progress and how it would assist in the court case. He then provided the report shortly after. I was very pleased with the report I received and I hope it will serve its purpose. I potentially can request Dave to attend the court for an additional fee, to talk through his findings with the Judge, which I am seriously considering.
they where prompt and efficient from the beginning and kept me informed all along the way. their report was very thorough and helpful in my purchasing of a motorhome.
I used a.c.e for a inspection on my car the company was very helpful and managed to get the inspection done on my car very quickly even though it was over the Christmas period very .uch appreciated
I had issues with a car purchased, and ACE was recommended for an inspection. I had few issues because the first report was wrong, because the garage provided the engineer with wrong mileage, however this has been revised after I sent the documents to prove the mileage on the car. ACE has done a great job which I am very thankful for. I was impatient, which I apologise for, but I strongly recommend ACE and for sure in future I will always contact them for any issues. Thank you very much!
Ace was extremely helpful from the very beginning and always polite when speaking on the phone. Bobbi was highly professional and respectful in the way she handled everything, and she truly went out of her way to address my concerns. Mr Bird, the engineer, was also very professional and helpful. He guided me through the process clearly and provided excellent support throughout. I would highly recommend Ace to anyone who needs assistance with valuations. I would 100% use their services again if ever required. Mr Ali
After more than a 2 year gap between their first inspecting the vehicle and my calling on them to clarify some of their comments in their original report (when the Ombudsman seemed to have misunderstood them) ACE were BRILLIANT. The Senior Engineer involved responded with an excellent further letter respectfully asking the Ombudsman to reconsider it's earlier decision as we went to the final phase of their process.
Based on 40 verified customer reviews, Automotive Consulting Engineers Ltd holds an average rating of 3.6 out of 5 — rated Good on ReviewTerminal. 65% of customers gave 4 or 5 stars.