ACE delivers consistently excellent service and thorough reporting for successful legal disputes, but faces serious criticism from customers who feel inspections were superficial, conclusions unsupported by evidence, and complaints were mishandled.
What customers love
Common concerns
Customers mention
Extremely professional and polite engineers, straightforward service, reasonable price.
Very quick checked car and drove it gave feed back to me before leaving listened to my complaint
ACE were very professional and they did a great job for my vehicle inspection and assessment.
Brilliant service. Concise report. Very much worth the money!
Fast and efficient service used ACE previously always get in depth report covered all all the information I required friendly staff and very helpful. Would recommend them .
We've had an ongoing issue with a car my son bought, so went to ACE to get a full inspection of the car. From start to finish they were brilliant, friendly and professional - specially Graham. Had the report through, I didn't understand most of it (typical non driving female), so rang them, and Graham explained the findings, in a more understanding way. Would definitely recommend ACE and would use them again.
we had a customer complaint which we disputed with the client, we employed ACE and the vehicle report, came back as the vehicle was of satisfactory quality, meaning it has assisted us in our dispute, a small cost to have an independent review that can give both the dealer and the customer closure.
Graham was so amazingly helpful; going above and beyond to help and advise despite clearly being incredibly busy. I cannot recommend him highly enough. Thank you Graham.
Based on 40 verified customer reviews, Automotive Consulting Engineers Ltd holds an average rating of 3.6 out of 5 — rated Good on ReviewTerminal. 65% of customers gave 4 or 5 stars.