Automotive Consulting Engineers Ltd

What customers love

• Professional, detailed reports that successfully support legal claims and disputes with finance companies
• Responsive, friendly staff and engineers who explain findings clearly and provide good customer service
• Quick turnaround times and efficient scheduling, even during peak periods

Common concerns

• Multiple customers report inspections lasting 20-30 minutes with only diagnostic tools used, lacking physical dismantling or road tests, yet reaching firm conclusions unsupported by deeper investigation
• Customers claim reports reached conclusions contradicted by subsequent specialist assessments and ignored customer-provided evidence (service records, mechanic reports, video evidence)
• Poor complaint handling with lack of meaningful engagement, slow responses, or refusal to review findings when challenged with additional evidence