Back Market Australia delivers strong value with fast shipping and good device quality in most cases, but quality control inconsistencies and occasional condition mismatches undermine trust for a significant minority of customers.
What customers love
Common concerns
Customers mention
Great service Fast delivery Phone exactly what we wanted
Works Well. Fast Delivery
Quick delivery and happy with offer of follow up help if needed
Good website and important that you are a BCorp
Very happy with the quality and service offered by Back Market.
Phone came with a few problems, got great customer service from Gizem. New one came and in much better condition! iPhone 16 pro - excellent - 95% battery health.
The phone arrived quickly and is in perfect condition. The price was good. The selling experience was not so positive- I had to send two inquiries, an email and start a chat before finally receiving the return label. This delayed being able to post the phone by two days.
the whole process to order a phone was easy delivery was on time & great price
Excellent service..communication was fantastic with phone calls.didn't wait long for delivery either! The price for my refurbished S23 was really reasonable.I have not had one problem with it..I can highly recommend back market!
DO NOT BUY ANYTHING FROM THESE CON ARTIST Paid extra for excellent condition iPhone! Came with 86% battery doesn’t even last a full day. Was told I’d of got the same phone for 200 dollars less basically. Or 90% batter for extra 200 dollars more.
Great service. I purchased an iPhone mini13 as I prefer smaller phones and only changed because my 6-yearold iPhone 12 mini kept overheating and turning itself off! Love that buying a refurbished phone is better for the planet - we need more of this in a world which has fallen in love with disposable everything, without thinking about how we manage waste! Service was swift, my refurnished iPhone 1 mini is just like a new one, love it!
Great phone for the price
Very quick and efficient in the packaging of the goods in question and keeping me of all the tracking data needed to follow up where and when the goods should arrive. And yes I would use this company again for further items as required here
Phone was like a new one, would buy there again
Cost, condition and quick posting of the product I received.
Based on 40 verified customer reviews, Back Market - Australia holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.