Back Market Australia delivers strong value with fast shipping and good device quality in most cases, but quality control inconsistencies and occasional condition mismatches undermine trust for a significant minority of customers.
What customers love
Common concerns
Customers mention
Phone came with a few problems, got great customer service from Gizem. New one came and in much better condition! iPhone 16 pro - excellent - 95% battery health.
the whole process to order a phone was easy delivery was on time & great price
Excellent service..communication was fantastic with phone calls.didn't wait long for delivery either! The price for my refurbished S23 was really reasonable.I have not had one problem with it..I can highly recommend back market!
Great service. I purchased an iPhone mini13 as I prefer smaller phones and only changed because my 6-yearold iPhone 12 mini kept overheating and turning itself off! Love that buying a refurbished phone is better for the planet - we need more of this in a world which has fallen in love with disposable everything, without thinking about how we manage waste! Service was swift, my refurnished iPhone 1 mini is just like a new one, love it!
Great phone for the price
Very quick and efficient in the packaging of the goods in question and keeping me of all the tracking data needed to follow up where and when the goods should arrive. And yes I would use this company again for further items as required here
Phone was like a new one, would buy there again
Cost, condition and quick posting of the product I received.
Phone came as described. Clean and looked near new. Battery was 100% and very reliable. Phone arrived in 2 days. Good customer service. Price was affordable for an iPhone 14.
Phone perfect condition ❤️
Phone is great; But the colour is not 'PURPLE' as described. To me it looks like 'PINK'. Samsung actually call it 'LAVENDER'. It is a very pale insiped light colour. NOT the rich vibrant dark 'Royal' colour I was expecting.The sellers should change the name.
Good experience. Device received in very good condition, exactly as described.
my product that I purchased was a refurbished I phone, so happy thank you.
Top quality phone at a good price. Great service with quick delivery
Great condition. Fast delivery. Works well at a great price.
Based on 40 verified customer reviews, Back Market - Australia holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.