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GreatShopping & Fashion

Back Market - Australia

backmarket.com.au
4.5

40 reviews

78%
5-star
88%
Positive
10%
1-star
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ReviewTerminal Summary

Back Market Australia delivers strong value with fast shipping and good device quality in most cases, but quality control inconsistencies and occasional condition mismatches undermine trust for a significant minority of customers.

What customers love

  • Fast delivery and quick processing times
  • Competitive pricing compared to other refurbished retailers
  • Responsive customer service and support communication

Common concerns

  • Condition grading inaccuracies (items arriving in worse condition than described)
  • Quality control failures including faulty devices, hardware defects, and wrong items shipped
  • Limited resolution options when problems occur (refunds offered instead of replacements)

Customers mention

delivery speedpricing/valuecondition accuracydevice qualitycustomer servicebattery health
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Showing 31 5-star reviews
J
Verified
Julia
26 February 2026

The iPhone 11 arrived quickly

The phone arrived quickly, it was a good affordable price but of course does not come with any extras, just the phone. One corner of the parcel was crushed but the bubble wrap around the phone saved it and it was unharmed. The phone is refurbished but works very well and the battery is excellent. I am pleased with this phone, no problems so far

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Back Market - Australia — Review Summary

Based on 40 verified customer reviews, Back Market - Australia holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.

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