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Back Market - Australia

backmarket.com.au
4.5

40 reviews

78%
5-star
88%
Positive
10%
1-star
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ReviewTerminal Summary

Back Market Australia delivers strong value with fast shipping and good device quality in most cases, but quality control inconsistencies and occasional condition mismatches undermine trust for a significant minority of customers.

What customers love

  • Fast delivery and quick processing times
  • Competitive pricing compared to other refurbished retailers
  • Responsive customer service and support communication

Common concerns

  • Condition grading inaccuracies (items arriving in worse condition than described)
  • Quality control failures including faulty devices, hardware defects, and wrong items shipped
  • Limited resolution options when problems occur (refunds offered instead of replacements)

Customers mention

delivery speedpricing/valuecondition accuracydevice qualitycustomer servicebattery health
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Showing 1 3-star review
J
Verified
Ji-sub K
16 May 2026

Unfortunate First Purchase

My first time purchasing a refurbished phone. I purchased the Samsung S23 Ultra and delivery fairly quick. The condition of the phone was pretty good however before I got top set up the phone I noticed the back cover was loose on one side. I had a closer look and the whole back cover was about to come off. Since I had already purchased accessories I asked if the supplier could find a similar replacement but they decided for a refund even though I could see they had stock of other similar models at the time. The communication was from Back Market was good and I believe they are trustful though. Just an unfortunate first experience.

Back Market - Australia — Review Summary

Based on 40 verified customer reviews, Back Market - Australia holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.

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