Back Market Australia delivers strong value with fast shipping and good device quality in most cases, but quality control inconsistencies and occasional condition mismatches undermine trust for a significant minority of customers.
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My first time purchasing a refurbished phone. I purchased the Samsung S23 Ultra and delivery fairly quick. The condition of the phone was pretty good however before I got top set up the phone I noticed the back cover was loose on one side. I had a closer look and the whole back cover was about to come off. Since I had already purchased accessories I asked if the supplier could find a similar replacement but they decided for a refund even though I could see they had stock of other similar models at the time. The communication was from Back Market was good and I believe they are trustful though. Just an unfortunate first experience.
Based on 40 verified customer reviews, Back Market - Australia holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.