Bambizi has a severely damaged reputation due to chronic delivery delays, poor communication, and refund issues that overshadow positive product quality feedback, with a 2.9/5 rating reflecting significant operational failures.
What customers love
Common concerns
Customers mention
Frequently mentioned
The service of this company is terrible. The bunk bed we purchased collapsed on our children. We have waited almost a year for a refund, going back and fourth with the director (who has just resigned) Since this time we have started legal proceedings for a refund. the company has changed it name to BRAGARZIDI LTD As the company “flagged my review” as illegal for putting the company house number, I have removed it but remind everyone that if you want to know more about the company you can do a free simple search on the government website Company’s House to find more information for the status of this company which is free and provided by the government for open public viewing! Avoid at all costs!
Love this company, such beautiful designs. Would 100% recommend
Excellent company beautfull quality and easy to deal with, we have bought from this company on a few occasions yes they can have long delivery times but that is like buying a bespoke kitchen or sofa Keep up the good work am beautiful designs
Beautiful unique design, my little girl feels like real princess. She said mummy I have crown in my room above my bed I’m princess! It is worth every penny and time to get that amazing results. Before I order beds I asked for fabric samples… they arrived soft delicate just perfect. I’m in love with Bambizi design. Can’t wait to order more. Thank you Sarah for your outstanding work and talent.
Great customer service. Bed arrived quickly and is perfect for my little girls who loves her princess bed. Highly recommend and will be using again personally too. Thank you Sarah
Such an amazing service from start to finish. Very warm and friendly staff and extremely helpful. The cot is the highest quality and is loved by my little one. It really is a piece of art and at the same time provides such a lovely, comfortable and safe place for my daughter to sleep. She really does love her ‘Princess Cot’ thank you
Really impressed and happy with the quality! Thank you Bambizi
Just wanted to say that despite all the waiting and chasing, we are very pleased with the quality of the bed and our daughter loves it. It is clear that they work really hard and put a lot of soul into designing and making this furniture, and I respect that. In the end positive outweighs all the negatives and I would definitely recommend them, but they just need to make sure they manage the leadtime expectations from the very beginning.
Barely deserving of one star after I waited over 12 months for my cot. 12 months of my phone calls and emails not being responded to. Failed promises of delivery dates that they failed to honour. When cot finally arrived, I was pleased with the quality but sadly my grandson, for whom it was bought, had grown out of it.
My mum ordered the Ophelia cot for us, and it’s been nothing but stress!! Delivery was booked for last Thursday, only to be told on Tuesday Jamie could no longer do that but could do Wednesday instead. Which was fine. Told Jamie would leave at 9am and it would take him a couple of hours to reach us I cancelled my self employed work. 10am Jamie tells us he is now doing the delivery on his own and would need someone home to help him (after we paid £100 for white glove delivery!!). Being pregnant I had to get my husband to come home from work. Lunchtime comes and there’s no sign. Calls and texts unanswered. After numerous times being told he was an hour away, Jamie did eventually turn up at 5.30pm! The cot instructions for turning it to a tot and double bed were a crumpled up mess out of his van that he found. All the screws on the cot are very visible, not even a white sticker provided to cover them up. When I questioned about the £290 mattress that was ordered, I was told it was posted seperately and should have arrived. Which it hadn’t. Jamie assured me he would chase it up. After messages to both Jamie and Sarah we were told the lady who makes the mattress was sending it out to arrive on Saturday. On Saturday AMAZON delivered a £38.49 mattress to my door?!? This is NOT what we ordered! Raising it with both Sarah and Jamie, we were fobbed off with it being a temporary mattress(???) incase the baby arrives early, as the lady who makes them isn’t working right now (change of story?!), so we wouldn’t get it until the new year. With a baby due the start of next year we requested a refund, as I would like the nursery finished and not have that stress! We were told that the AMAZON £38.49 mattress needs to be returned to them, and in original packaging BEFORE they can return our £290!! (We have asked for this collection to be organised and there’s been no response.) We’ve also been told that a refund can only be sanctioned by their accountant and will take 7-14 days, that takes us right through Christmas and New year, so obviously will be even longer than that… If my baby comes early I now can’t use the temporary mattress, the mattress I ordered will not be here anytime soon and the refund I’ve requested they are refusing to process, so I can’t even order a mattress from somewhere else!!! The Amazon mattress packaging is now stinking out my baby’s nursery, because we have no where else to store it whilst we wait for them to get rid of it. To top it all all emails and messages are being ignored, my mum left comments on their Instagram only to be blocked and the comments be deleted.
I would avoid this company furniture looks beautiful but its not what your buying I bought my daughter a cot what converts into a bed but unfortunately it did not turn into bed for 2 months we have been promised it will be resolved this week lies don’t answer calls and dont call back my partner is heavily pregnant and this has had a huge impact on her and on my daughter who now has no bed so now we have to fight this in court which is going to cost a lot of money so avoid
paid £1650 for a cot in December last year which was supposed to be delivered February after contacting multiple times I was still chasing it up until September I then asked for a refund which I gave details for on the 28th of September, they replied on 5th of October stating they have 30 days to legally issue a refund, it is now been over 30 days and I haven’t received the refund. SCAM . The company also threatened with legal action due to my reviews.
When I ordered my cot it was out of stock, so the wait was 8 weeks, but it was worth it, no one else does furniture like bambizi.
I ordered a rocking chair for my granny, she loves it, can’t get her out of it now.
Absolutely love my new bed, delivery took a few weeks but was worth the wait. 5 stars from me.
Based on 33 verified customer reviews, Bambizi holds an average rating of 2.9 out of 5 — rated Poor on ReviewTerminal. 48% of customers gave 4 or 5 stars.