Bambizi has a severely damaged reputation due to chronic delivery delays, poor communication, and refund issues that overshadow positive product quality feedback, with a 2.9/5 rating reflecting significant operational failures.
What customers love
Common concerns
Customers mention
I ordered the florentine double bed and I’m in love this is my second time ordering from bambizi and they have been amazing.
We ordered a £1070 cot from this company, paid a deposit in March and the balance in August. Constant lies about delivery and eventually they cancelled the order. They promised a refund but we still haven't received it despite numerous calls and emails. They already have over £20k worth of CCJ's and we have had to also issue a county court claim to try to recover our money. Avoid at all costs
Great service, friendly team, quick to deliver and install no problems Would recommend
This company is a shambles I’ve been waiting for a cot bed to arrive for at least three month which cost 1650 pounds After two weeks went past we contacted them to ask what is happening with our order as we didn’t hear nothing from them then after a few days I got a reply with said they was waiting on a letter to arrive understandable then I tried to contact them again using the number on the website and the mobile number which they phoned me off but there wasn’t no response and then when I asked for a refund they said the cot will be delivered next week so I said I will wait one more week but again there was no email or phone call so we tried to call them again and no Answer once again when we finally got through to them after 3MOUTHS , they said that the bed will be coming to there work shop when it arrives they will sent it straight out to us but we just requested a refund they said over the phone that wouldn’t be a problem they said it will take 30 days for the refund so we waited two weeks and contacted them again and the customer service team said that if we want a refund that we need to email them and not call them IF I WAS ANYONE THINKING OF BUYING OFF OF THIS WEBSITE DO NOT IT NOT WORTH THE TIME AND HASSLE AS FROM MY POINT OF VEIW IT IS A SCAM AND I WILL BE TAKING RHINGS FURTHER
I bought the belle rocking chair, the staff were amazing and so helpful. The materials were also of amazing quality, I will definitely be buying from here again!
Just recently purchased the Ophelia Cot and I am absolutely in love!! My overall experience from purchase to delivery was extremely smooth. 10/10
I recently purchased the Lucine Acrylic Cot bed from Bambizi. The overall experience was so smooth from start to finish. The website was informative and I felt like I already knew the product before even taking delivery! I have since received the bed and the pictures on the website do not do it justice, I almost don’t want my child to grow out of it!! Money well spent. Absolutely recommend to any prospective parents looking for a cot that has some personality to it and not just something that is boring, MDF and will break after 3 months. This cot will last a lifetime and I’ve never slept better knowing my child is sleeping safe too!
The company is a scam so avoid at all cost. We ordered a sticker which arrived 2 months later and completely damaged. Impossible to put on the wall and costs £95!! This company shouldn’t be allowed to sell products as they are scammers and what they do is illegal. 1 star is too generous for them and I hope they won’t be allowed to stay in business for much longer
I have been in touch with this company and my gosh their customer service is HORRIFIC TO SAY THE LEAST. I’ve called and left messages for about three weeks now and no one calls you back. All I’ve been trying to do is place an order but I’m decided now that I don’t want to part with my money…especially as no one calls you back even when you call everyday chasing! Imagine after placing the order…who would you call when the receptionist says ‘I’m just a receptionist, I will pass your message on…that’s all I ca do’. Appalling
Very unprofessional service and unreliable staff! Products are also overpriced! There was a very long delay in delivery of my order and when it was actually delivered it was done so by amateurs who marked the newly painted nursery walls and chipped the woodwork too. Horrible anxiety during my last trimester of pregnancy caused by them.
Worst company ever, I Ordered a cot Six months ago had my nursery decorated to suit this cot i also had custom-made bedding for this cot. They told me my cot was in there stock room. Then told my cot was being delivered to them in two weeks. Then told a month later it was going to be longer. I paid in full the company still kept calling asking if I could pay the final balance as the cot was on its way when I had already paid the full amount lucky enough had all my receipts as proof of purchase. If paying for anything from this company please make sure and keep all your receipts and reference number as proof. I waited so long for the cot I never did receive it. I now have a refund in 4 weeks time I give birth and have to order a different Cot from a different company. I was silly I ignored the reviews and ordered from them but now I know for myself about how bad this company is.
Worst company ever! I’ve ordered a cot with them, 6 months ago and when the time to deliver was passed by I decided to reach out where my cot was. They first said that the cot was a different colour (then I actually orderd) and then second of all they said something had gone wrong and they didn’t have it. So basically if I never reached out I probably not even got contacted since the cot hasn’t even been orderd. This while I’ve messaged them multiple times in the months before to remind about my order. They send my money back after having to go after them for three days and not one single sorry!!! This is the worst service I’ve ever experienced, they’re not gonna come far. Btw were speaking about a cot price tag £1.400 !!!
I read the reviews for Bambizi. My experience has been nothing like I have read. As their products had been selected by my client, I had to give them a try. My experience has been positive. They have been very helpful, look for solutions, honest about lead times and the ladies & gentlemen have always been helpful and polite on the phone. No problem with communication at all. I am very satisfied. The goods have been placed in their rooms and look beautiful.
I do not wish for anyone to have to go through such an upsetting experience BEWARE of this company at all costs I have had so many problems and still have on going problems to date they are still holding my money for a refund. Please do not be taken in by the lovely pictures and website.
If anyone needs any help or information regarding this company please do contact us. We are currently putting this company and it’s practices under review and would be happy to hear from you.
Based on 33 verified customer reviews, Bambizi holds an average rating of 2.9 out of 5 — rated Poor on ReviewTerminal. 48% of customers gave 4 or 5 stars.