Bambizi has a severely damaged reputation due to chronic delivery delays, poor communication, and refund issues that overshadow positive product quality feedback, with a 2.9/5 rating reflecting significant operational failures.
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Really unprofessional and unresponsive after purchasing an expensive wall sticker from them. Six weeks and two delivery dates later and still nothing. Luckily gone through not on the high street who have been very helpful and are hopefully sorting a refund out.
AWFUL SERVICE - AVOID AT ALL COSTS I ordered a Magic Unicorn forest wall decal set as a birthday gift for my daughters newly decorated bedroom. At £95 they were more expensive than many similar products I've purchased in the past but they looked good so I went for it - MISTAKE!! I couldn't place the order through the website so had to call, very 20th century. Unfortunately the artist was going on holiday (fair enough) but she said she'd be in touch when she got back. She didn't contact me. I had to chase her a couple of times to be able to place the order. I paid up and sent clear dimensions on 7/09 and was told it would take about two weeks for them to be made to size and and shipped. One month and several unanswered texts asking where the order was later the decals finally arrive on 6/10 and they're completely the wrong size. Ok I thought, this is extremely annoying but accidents happen lets get this sorted... and that's where it really went downhill. I couldn't get hold of the artist but did manage to get hold of her colleague Nathan who promised to call me back later that day. He didn't (see the pattern forming here?). What followed was basically ANOTHER MONTH of phone calls to Nathan and Bambizi head office asking for a replacement. I was repeatedly fobbed of with lies and excuses: "we're working on it now, it's almost ready, it'll ship tomorrow, it'll be with you by the end of the week". Not once did they call me back or send an email or txt with an update even though they repeatedly said they would. I had to chase them repeatedly at every step to get this resolved. All the while my 4 year old daughter is asking where the unicorn forest I promised for her birthday was. Look I understand that sometimes things go wrong, but as I tell my kids, it's how we put them right that matters. If Bambizi had been honest with me about the time it would take to send out a replacement, if they had kept their word and called, txted or emailed back when they said they would then I could live with that, but they didn't and their truly awful customer service needs to be called out. In the end the final product looks quite good, although it's no better than cheaper alternatives I've bought from ebay and it certainly wasn't worth the hassle! Tldr: Truly awful customer service and you'll get just as good a product much cheaper on ebay. AVOID!!!
Based on 33 verified customer reviews, Bambizi holds an average rating of 2.9 out of 5 — rated Poor on ReviewTerminal. 48% of customers gave 4 or 5 stars.