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Bambizi

bambizi.co.uk
2.9

33 reviews

48%
5-star
48%
Positive
52%
1-star
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ReviewTerminal Summary

Bambizi has a severely damaged reputation due to chronic delivery delays, poor communication, and refund issues that overshadow positive product quality feedback, with a 2.9/5 rating reflecting significant operational failures.

What customers love

  • High-quality, beautiful and unique furniture designs that customers love
  • Excellent product craftsmanship and attention to detail when items finally arrive
  • Outstanding customer service from staff (when contactable) who are warm and helpful

Common concerns

  • Extreme delivery delays ranging from 3-12+ months with constant broken promises and lack of communication
  • Severe unresponsiveness to calls, emails and messages; customers unable to reach company for weeks or months
  • Refund process is deliberately obstructed with excuses, delays beyond stated 30-day period, and requests for returned items before processing refunds
  • Unreliable and unprofessional delivery service; items arrive damaged, incorrect, or with wrong products (Amazon mattress instead of ordered £290 mattress)
  • Product quality issues including non-functional convertible beds and safety hazards (collapsed bunk bed)
  • Company name changes and ongoing legal proceedings against the company; threats of legal action against customers for negative reviews

Customers mention

delivery delayscommunication failurerefund disputescustomer serviceproduct qualitylegal issues
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Showing 16 5-star reviews
C
Verified
Consumer
7 June 2021

I read the reviews for Bambizi

I read the reviews for Bambizi. My experience has been nothing like I have read. As their products had been selected by my client, I had to give them a try. My experience has been positive. They have been very helpful, look for solutions, honest about lead times and the ladies & gentlemen have always been helpful and polite on the phone. No problem with communication at all. I am very satisfied. The goods have been placed in their rooms and look beautiful.

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Bambizi — Review Summary

Based on 33 verified customer reviews, Bambizi holds an average rating of 2.9 out of 5 — rated Poor on ReviewTerminal. 48% of customers gave 4 or 5 stars.

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