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Bambizi

bambizi.co.uk
2.9

33 reviews

48%
5-star
48%
Positive
52%
1-star
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ReviewTerminal Summary

Bambizi has a severely damaged reputation due to chronic delivery delays, poor communication, and refund issues that overshadow positive product quality feedback, with a 2.9/5 rating reflecting significant operational failures.

What customers love

  • High-quality, beautiful and unique furniture designs that customers love
  • Excellent product craftsmanship and attention to detail when items finally arrive
  • Outstanding customer service from staff (when contactable) who are warm and helpful

Common concerns

  • Extreme delivery delays ranging from 3-12+ months with constant broken promises and lack of communication
  • Severe unresponsiveness to calls, emails and messages; customers unable to reach company for weeks or months
  • Refund process is deliberately obstructed with excuses, delays beyond stated 30-day period, and requests for returned items before processing refunds
  • Unreliable and unprofessional delivery service; items arrive damaged, incorrect, or with wrong products (Amazon mattress instead of ordered £290 mattress)
  • Product quality issues including non-functional convertible beds and safety hazards (collapsed bunk bed)
  • Company name changes and ongoing legal proceedings against the company; threats of legal action against customers for negative reviews

Customers mention

delivery delayscommunication failurerefund disputescustomer serviceproduct qualitylegal issues
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Showing 16 5-star reviews
A
Verified
Amelie Hollier
9 November 2024

Love this company

Love this company, such beautiful designs. Would 100% recommend

I
Verified
Ian Davidson
9 November 2024

Excellent company beautfull quality…

Excellent company beautfull quality and easy to deal with, we have bought from this company on a few occasions yes they can have long delivery times but that is like buying a bespoke kitchen or sofa Keep up the good work am beautiful designs

K
Verified
Kat Clarke
4 July 2024

Beautiful unique design

Beautiful unique design, my little girl feels like real princess. She said mummy I have crown in my room above my bed I’m princess! It is worth every penny and time to get that amazing results. Before I order beds I asked for fabric samples… they arrived soft delicate just perfect. I’m in love with Bambizi design. Can’t wait to order more. Thank you Sarah for your outstanding work and talent.

F
Verified
F
19 June 2024

Great customer service

Great customer service. Bed arrived quickly and is perfect for my little girls who loves her princess bed. Highly recommend and will be using again personally too. Thank you Sarah

L
Verified
Leanne T
11 April 2024

Highly Recommend, Great Service, Great Quality

Such an amazing service from start to finish. Very warm and friendly staff and extremely helpful. The cot is the highest quality and is loved by my little one. It really is a piece of art and at the same time provides such a lovely, comfortable and safe place for my daughter to sleep. She really does love her ‘Princess Cot’ thank you

J
Verified
Jess Roberts
7 April 2024

Very happy

Really impressed and happy with the quality! Thank you Bambizi

D
Verified
Dorina
22 March 2024

Lovely princess cloud bed

Just wanted to say that despite all the waiting and chasing, we are very pleased with the quality of the bed and our daughter loves it. It is clear that they work really hard and put a lot of soul into designing and making this furniture, and I respect that. In the end positive outweighs all the negatives and I would definitely recommend them, but they just need to make sure they manage the leadtime expectations from the very beginning.

D
Verified
Dominic Porter
9 November 2023

When I ordered my cot it was out of…

When I ordered my cot it was out of stock, so the wait was 8 weeks, but it was worth it, no one else does furniture like bambizi.

K
Verified
Keira Curtis
8 November 2023

I ordered a rocking chair for my…

I ordered a rocking chair for my granny, she loves it, can’t get her out of it now.

M
Verified
Maisie Swift
6 November 2023

Absolutely love my new bed

Absolutely love my new bed, delivery took a few weeks but was worth the wait. 5 stars from me.

N
Verified
Noah Iqbal
4 November 2023

I ordered the florentine double bed and…

I ordered the florentine double bed and I’m in love this is my second time ordering from bambizi and they have been amazing.

J
Verified
James D
15 August 2023

Great service

Great service, friendly team, quick to deliver and install no problems Would recommend

F
Verified
Freya
19 March 2023

Belle rocking chair

I bought the belle rocking chair, the staff were amazing and so helpful. The materials were also of amazing quality, I will definitely be buying from here again!

L
Verified
Lisa Walker-Hughes
18 March 2023

Ophelia Cot

Just recently purchased the Ophelia Cot and I am absolutely in love!! My overall experience from purchase to delivery was extremely smooth. 10/10

J
Verified
JJ
18 March 2023

Can’t recommend enough!!

I recently purchased the Lucine Acrylic Cot bed from Bambizi. The overall experience was so smooth from start to finish. The website was informative and I felt like I already knew the product before even taking delivery! I have since received the bed and the pictures on the website do not do it justice, I almost don’t want my child to grow out of it!! Money well spent. Absolutely recommend to any prospective parents looking for a cot that has some personality to it and not just something that is boring, MDF and will break after 3 months. This cot will last a lifetime and I’ve never slept better knowing my child is sleeping safe too!

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Bambizi — Review Summary

Based on 33 verified customer reviews, Bambizi holds an average rating of 2.9 out of 5 — rated Poor on ReviewTerminal. 48% of customers gave 4 or 5 stars.

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