Bodybuilding.com has experienced a severe collapse in customer satisfaction (1.2/5 rating), with customers reporting systematic failures in order fulfillment, non-responsive customer service, buggy products, and a dramatic decline from the company's previously reputable standing.
What customers love
Support team exists and company is large enough to have infrastructure
Common concerns
Orders not shipped or delivered despite payment processing, with no tracking updates or communication
Customer service completely unresponsive—no live chat, slow email-only support with AI responses and repeated requests for information
Buggy, malfunctioning app and website with data loss and impossible subscription cancellations
Damaged and missing items on arrival with refund/replacement process taking months or resulting in inadequate compensation offers
Shift toward promoting own brand products over premium third-party options at higher prices
Payment processing issues and security blocks causing transaction failures
Customers mention
order fulfillment failurecustomer service unresponsiveapp bugs and crashesdamaged/missing itemssubscription cancellation problemspayment processing issues
Based on 15 verified customer reviews, Bodybuilding.com holds an average rating of 1.2 out of 5 — rated Bad on ReviewTerminal. 7% of customers gave 4 or 5 stars.