Bodybuilding.com

What customers love

• Support team exists and company is large enough to have infrastructure

Common concerns

• Orders not shipped or delivered despite payment processing, with no tracking updates or communication
• Customer service completely unresponsive—no live chat, slow email-only support with AI responses and repeated requests for information
• Buggy, malfunctioning app and website with data loss and impossible subscription cancellations
• Damaged and missing items on arrival with refund/replacement process taking months or resulting in inadequate compensation offers
• Shift toward promoting own brand products over premium third-party options at higher prices
• Payment processing issues and security blocks causing transaction failures