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Business-Class.com

business-class.com
4.5

20 reviews

85%
5-star
90%
Positive
10%
1-star
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ReviewTerminal Summary

Business-Class.com delivers strong personalized service with highly praised agents, though pricing transparency issues and occasional service failures (food/meal requests) create friction for a minority of customers.

What customers love

  • Exceptional agent responsiveness and personalized attention from staff like Caleb, Kathryn, Enzo, and Blake
  • Willingness to handle complex requests, revisions, and emergency changes without frustration
  • Quick resolution and 24-hour service availability for urgent booking needs

Common concerns

  • Price changes after confirmation and final costs exceeding direct airline booking rates
  • Failure to fulfill specific meal requests (kosher food) despite explicit advance requests

Customers mention

agent service qualityresponsivenessbusiness class bookingspricing concernspatience with complex requests
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Showing 17 5-star reviews
R
Verified
Renée
20 May 2026

Caleb was amazing

Caleb was amazing! I told him what I was looking for in my travel plans and he delivered! He got back to me immediately. His follow up was exceptional which is very important to me. I look forward to my trip and I hope everything goes well enough to use Caleb for the next trip.

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Verified
Nick
20 May 2026

Kathryn Kelley was such a pleasure to…

Kathryn Kelley was such a pleasure to work with she assisted me from start to finish she basically held my hand walk me through it. This is the first time I’ve ever traveling out of the USA and she really was patient and help helped me get through everything. I would definitely recommend her to everybody. I even referred her to my friend that might be going also on the same trip as us. What a pleasure to work with top-notch agent Thank You So Much Kathryn Kelley

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Verified
TERRI PHILLIPS
20 May 2026

Enzo was amazing!

Enzo was amazing. Business-Class is so fortunate to have him on the team. He was patient, determined, and thorough. He worked above and beyond to make sure our needs and wants were met. He far exceeded our expectations. Thank you Enzo! Terri Phillips

D
Verified
Dale Schulenberg
20 May 2026

Blake House is the person you want to…

Blake House is the person you want to use for domestic and international flights. Doesn’t give up or get frustrated with multiple requests and revisions and delivers the exact itinerary you require.

T
Verified
Tom Carmichaelcustomer
20 May 2026

We had an accident on our trip and…

We had an accident on our trip and needed to change our flight. It was taken care of in a few minutes. Thanks so much ❤️❤️

C
Verified
customer
19 May 2026

Although very expensive due to time…

Although very expensive due to time crunch, this was expedited and confirmed quickly. Thank you very much for your help and this challenging task !

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Verified
Maria Sullivan
19 May 2026

Above and beyond customer experience

Amanda went above and beyond to provide several quotes for different trip routes and was in continuous contact with me about it, which I highly appreciated.

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Verified
Lori
19 May 2026

Zara was magnificent booking our trip…

Zara was magnificent booking our trip to Europe! It moved seamlessly and fast. I will highly recommend this Company and Zara to all my friends.!!!

G
Verified
Gabe L
19 May 2026

Great Customer Service

Ruby did an awesome job getting me the deal and setting me up for a great trip.

M
Verified
MTJ
19 May 2026

Ben Sherman was great

Ben Sherman was great, he found us the perfect itinerary.

M
Verified
Michael
19 May 2026

Dependable 12-24 hour service

Even with inflexible dates you may still be looking at a savings with Business Class

C
Verified
Cairy Murphy
19 May 2026

Absolutely an amazing experience…

Absolutely an amazing experience booking with these Guys! Extremely professional in every aspect, Great communication at all times, we booked for 5 with Keynan and he is a SuperStar💫💯Thank you Keynan for all your patience and time, We will definitely be booking with you again 5 Stars and more. Cairy and Kevin Ireland☘️✈️

C
Verified
customer
19 May 2026

Great services

Great services

S
Verified
Sonia Ghai
19 May 2026

I was helped by Liam who was very…

I was helped by Liam who was very professional and quick. He helped me to get a great deal. Thank you.

V
Verified
Valerie
19 May 2026

I am so grateful to Denver lenz at…

I am so grateful to Denver lenz at business.com for 3 days we haggled back and forth giving the different requirements that I needed and I could do this one and not do that one and no I didn't like that one and oh my God is that what that is all of those things taking place had it not been for him I would have had an awful situation flying into Poland I am so grateful for his patience and strength really. I don't know how he does it I was up all night thinking of what I could do and what I couldn't do and never was able to go to sleep it was horrible and he just calmly kept looking kept taking care of all of my needs so grateful

Page 1 of 2 · 17 5-star reviews

Business-Class.com — Review Summary

Based on 20 verified customer reviews, Business-Class.com holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.

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