Cala Homes delivers exceptional individual craftsperson service and knowledgeable sales staff, but post-purchase customer service and snagging processes are inconsistent and frequently unresponsive, creating frustration for homeowners with defects.
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Customers mention
Claire at Customer Service always very friendly, professional and helpful. Always replies promptly and never been let down and hoping that I never will be. Thank you Claire.
We were thinking of buying a Cala "Macrae" style property however none were under construction on the Dunbar development. The Cala sales team liaised with another development in Killearn where a Macrae was available to view. We were made very welcome at the Killearn site (even though they were not going to benefit from a sale) and left feeling more confident and very supported. Thank you Debby and Emma for all your help.
I visited Lathallan grange and Meg was extremely helpful. She provided me with great information and went above and beyond to help me with my enquiry.
Had called cala homes and spoke to Ritu about a repair needed to be done. Ricky whom came to fix thr repair was extremely kind and was able to fix the problem quickly he mentioned that he will get back to ritu and get another part Very efficient very pleased
Andy Stevens came to resolve a troubling issue for us, after our warranty had expired. He showed excellent customer service skills, raised our confidence that he would resolve the issue, and was as good as his word. He kept us informed of the solution he had devised and delivered the fix in good time and with the minimum of disruption to our day. You could not fault his workmanship and the clever fix he had planned for what was a troubling fault. First class service and above all continued to give us confidence in Cala Homes as our new home builder - a great result for all of us. Thank You Andy.
We visited the Polmont site today to view the showhome of the house type we are interested in on a different development. We met Meg and Ann and found them so incredibly knowledgeable about the spec. Could have talked with them all day and tbh they have got us interested in living at Polmont now!
Our experience in pre-sale at Sambrooke park was amazing, Luke provided an outstanding sale support, answered all our questions swiftly and navigated us to exchange stage quickly and smoothly. We really like that Cala offers different incentives including guaranteed buyer scheme, and give the option in choosing your specification for the house (within their range but it is quite good range). We are awaiting for the house to get completed now, and cannot wait to move!
Fraz and colleagues were extremely helpful, great experience.
Belinda at Knights Grove has been absolutely amazing. Really knowledgable and informative and able to answer all of our questions. So far a wonderful experience, looking forward to moving into our new home in the comming months 💕
Claire was very friendly and super efficient. She helped me by contacting the relevant department who quickly helped fix the E Charger issue.
Cala Customer Services are friendly, easily contactable and try to be helpful, although the response time between a customer raising an issue and Cala resolving it has, on some occasions, been too slow. However, we want to give 5 stars to Ricky Edwards, who came out this week to do some remedial plaster work round some new ceiling extractor fans that had been fitted. He was truly professional, working quietly and efficiently and going the extra mile to do a really good job. He even came back the next day to check his work. Clearly a very nice, friendly man who takes pride in his work. Cala Management: please take note. Ricky is excellent! Hilary & David Richardson, Ansell Grange, Ickleford
We have been waiting for almost 2 years now to sort out some of the plaster/painting issues. George Fisher has done a superb job filling, sanding and painting. What is even more remarkable is how clean and efficient his work has been. Everything looks great and we are super happy with the results.
save this I recently met Andy Stevens while he was working at my neighbour’s house for Cala Homes . I casually asked him about a small issue with my door latch that was not working properly. Andy was extremely cooperative and kind. He offered to fix it free of charge as a goodwill gesture. The very next day, he arrived with all the necessary tools and not only repaired the door latch perfectly but also fixed a few other small related issues. He is super helpful, professional, and genuinely cares about helping customers. Really appreciated his support and excellent attitude. Highly recommended!
Totally satisfied with all the work carried out today.Ricky went out of his way to be helpful and was punctual,friendly and polite at all times as is Ritu whenever I need to contact her.
Great experience with Cala Homes in the Winchburgh development. The sales advisors were friendly, knowledgeable, and really helpful throughout. They answered all my questions clearly and made the whole process feel easy and stress-free. Would definitely recommend.
Based on 40 verified customer reviews, Cala Homes holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.