Cala Homes

What customers love

• Outstanding tradespeople and site staff who are professional, efficient, and go above and beyond (George Fisher, Andy Stevens, Ricky Edwards, Andrew Galloway)
• Sales and pre-purchase experience with knowledgeable, attentive advisors who are helpful and welcoming (Jenny, Lizzi, Vickie, Emma, Meg)
• Quick resolution of individual repair requests when escalated or handled by specific staff members

Common concerns

• Post-purchase snagging and warranty claims handled poorly with long delays, cancelled appointments, lack of communication, and dismissive customer service representatives
• Unresolved defects left outstanding for months or years (door locks, air leaks, plasterwork, seals) with no accountability or follow-up
• Common area maintenance and landscaping standards poor relative to premium pricing; drainage and structural concerns not addressed