Cala Homes delivers exceptional individual craftsperson service and knowledgeable sales staff, but post-purchase customer service and snagging processes are inconsistent and frequently unresponsive, creating frustration for homeowners with defects.
What customers love
Common concerns
Customers mention
While most of our problems were addressed, there were alot. We have outstanding issues. The main one we have is air coming down from the inside of the house and leaking out through the flush plates into the bathroom. While they tried to find the issue they had no clue. When asking what they were going to do Alex from cala southern told us to go to the NHBC and report them. Since then we had no contact from cala. I would also like my door seal sorted that you have been out twice to do and had ordered the wrong seal both times. We have lived here for 2yrs. Michelle.
Based on 40 verified customer reviews, Cala Homes holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.