Cala Homes delivers exceptional individual craftsperson service and knowledgeable sales staff, but post-purchase customer service and snagging processes are inconsistent and frequently unresponsive, creating frustration for homeowners with defects.
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I raised an issue with that a rain water collection butt had not been fitted at my new property. In fairness, after a couple of weeks or so I was contacted to confirm a time and date when the missing equipment would be install. A plumber duly arrived with the missing water butt but could not install it because he did not have the necessary tools or equipment. I've since fitted it myself. Many of the snags that I've referred back to Cala since moving into my new house six months ago have been addressed reasonably promptly and effectively. However, there are a small number of outstanding issues that are still outstanding and are becoming quite tiresome. I remain positive these will eventually be resolved and that I may be able to review my star assessment more favourably.
Based on 40 verified customer reviews, Cala Homes holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.