Cala Homes delivers exceptional individual craftsperson service and knowledgeable sales staff, but post-purchase customer service and snagging processes are inconsistent and frequently unresponsive, creating frustration for homeowners with defects.
What customers love
Common concerns
Customers mention
Andrew Galloway came out to sort one job and helped sort nearly the whole house. Andy went above and beyond for the whole time he was here. Even helping tidy up and hoover after the carpet fitters had left our property. Everything was completed in a timely and professional manner with respect and understanding. I would not hesitate to recommend Andy to anyone for joinery jobs as his level of service was exceptional.
The service I received from Aimee at south Queensferry in Edinburgh was outstanding. I can’t thank her enough for her help. She is a genuine and excellent member of staff. One of the best I have ever had the pleasure of meeting.
Highly professional and exceptional quality work by George Fisher! George Fisher came to do our paintwork, and he was absolutely brilliant. He is incredibly professional, efficient, and did a beautiful job. He went above and beyond to make sure everything was perfect. Highly recommended!
Had Scott Moxey from Cala round today to touch up some painting after a small leak, he was a really nice guy and did a really good thorough job.
Lisa at the foundry was very helpful and answered all our questions and concerns with confidence confirming what is and what is going to be available in the coming months. Thankyou Lisa
We reserved with CALA Homes on 9th May 2026 and had a very positive experience, especially with Jenny and Lizzi at Aurs Meadows. From our initial interest in the Darroch to later discussions and videos about the Garvie, they were both very helpful, professional and patient. They took time to explain the options clearly and supported us throughout the process. Although we did not proceed with the CALA reservation, this was purely because another property better matched our family requirements, not because of the service we received. Jenny and Lizzi made the whole experience pleasant and professional, and we are genuinely grateful for their time and support. I would happily recommend them to anyone considering a CALA home.
We’ve had a fantastic experience at Ballagan Woods thanks to Vickie and Emma. Both have been friendly, professional, and extremely helpful throughout the process. Vickie has always kept in contact and made sure everything is running smoothly, while Emma has been welcoming and supportive from the start. Excellent customer service from both. Highly recommend.
Our experience with Carol & Neil at cornhill village cala site has been exceptional to date. We are still in the process of buying a house but can't fault so far.
Vickie and Emma were outstanding when I went in to the office today. Lovely show rooms and great conversations about properties
Nearly 2 year into the new build, had minor touch up work required around the house. Had George Fisher from Cala sort them out, without having to point everything, he was efficient and very friendly. The workmanship is top notch, thank you
Visited the Cala show homes in Killearn. A lovely location and a most enjoyable experience was supported by Vicky who made my family so welcome. Vicky's knowledge to detail of Cala homes and the surrounding area is what every customer should benefit from. Tom
I would like to thank Martin Hales for all his help in sorting out the gaps around the skirting boards in our new home. He was very professional, cleaned up after every visit, and did an amazing job. I would definitely recommend him.
Lisa and Emma were very welcoming on arrival. They gave us all the information we required. They were polite and professional throughout our viewing
The cala rep Andrew Galloway was a great ambassador for Cala and explained everything clearly before completing everything satisfactorily. So courteous and friendly from the very outset ✅✅✅
Paul and Neal did a great job over the past 2 days at our house. We are delighted with their work.
Based on 40 verified customer reviews, Cala Homes holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.